Revenue Protection Officer

Overview

Lead a team to enforce ticket compliance and reduce fare evasion for Chiltern Railways.

Key Responsibilities

• ticket verification
• penalty notices
• incident reporting
• ticket sales
• revenue protection
• safety checks

Tasks

-Verifying passengers' possession of valid tickets upon boarding and disembarking from train services. -Proactively delivering outstanding customer service, particularly to vulnerable passengers, with an empathetic approach. -Attending court as a professional witness when required. -Issuing Penalty Fare notices and completing necessary documentation such as MG11 statements and Travel Incident Reports. -Safeguarding vulnerable passengers in accordance with local guidelines. -Maintaining confidentiality of all information provided for duty performance, not disclosing it to any parties outside Carlisle Support Services or Chiltern Railways. -Collecting used tickets and facilitating ticket sales when necessary and appropriately trained. -Taking responsibility of any HR issues and being the initial investigating officer. -Representing Carlisle Support Services and our client by delivering exceptional customer service. -Issuing Car Park Fixed Penalty Notices. -Taking reasonable care of personal health and safety and that of others affected by your actions. -Collaborating with various agencies, including other TOC staff, Security Officers, and the British Transport Police during joint revenue operations. -Prioritising safety, identifying concerns, and ensuring adherence to safe working practices through proactive intervention. -Regular safety and security checks and any related tasks required. -Assisting passengers with local enquiries and providing train running information. -Leading a team of Revenue Protection Officers focused on minimising fare evasion. -Adhering to the client & CSS Accident and Incident reporting process.

Requirements

• gcse
• it skills
• conflict management
• communication
• customer service
• ppe

What You Bring

-Compliance with local emergency plans and procedures. -Compliance with relevant policies or legislation regarding reporting to work under the influence of drugs and alcohol. -Educated to GCSE Level (or equivalent). -Demonstrates strong communication skills, both written and oral. -A resident in the UK for a minimum period of 3 years -Proficiency in following procedures in verbal, written, and online forms. -Eligible to work full time in the UK without restrictions. -Demonstrating proficiency in conflict management and appropriately diffusing situations. -Proficiency in IT skills, utilising various software solutions for penalty issuance and report creation. -Ability to work independently, taking responsibility for own actions. -Full adherence to the Transport & Works Act (Alcohol and Drugs) requirements. -Excellent interpersonal and customer service skills. -Maintaining excellent communication skills, both verbal and written, for daily passenger interactions and accurate incident reporting for potential court use. -Full compliance with uniform standards and wearing of PPE during duty.

People Also Searched For

Benefits

-Health and Wellbeing Plans -Quality kit and uniform, everything you need to perform your role effectively -Fizz Benefits – discounts, rewards, and benefits, helping you save money every day -Access to Company Pension Scheme after qualifying period -A competitive hourly rate of pay – paid monthly -Wagestream - financial flexibility and instant access to earned and authorised wages -Funded SIA top up training -Flexibility in working hours. -Employee Assistance Program -Full induction, ongoing training, and career development

About carlisle support services

Nope

Sector Specialisms