Duty Control Manager

Overview

Manage safety and operations of DART stations and cableway, leading staff and incidents.

Key Responsibilities

• cctv monitoring
• incident management
• access control
• alarm management
• safety management
• stakeholder management

Tasks

-Monitoring the station and guideway, through CCTV (Closed Circuit Television) and visual inspections. -Management of client relationships. -Daily manage the operational running of both stations and the guideway. -Summarise the daily activity and provide a comprehensive shift handover to the next DCM (Duty Duty Control Manager | Luton Dart/WCS 3 -Capture all daily activity that happens on site in the Daily Occurrence Book. -Be the key on site point of escalation (for EFBR and DCC (Doppelmayr Cable Car) staff) to manage DART disruption, including making the decision to implement contingency plans such as evacuating / closing stations, liaising with emergency services, activating alternative service provision, and briefing on developing situations and log/report incidents. -Coordinate PCA (Passenger Care Ambassador) tasks e.g., ticketing and gate line support, PRM (Persons with Reduced Mobility) support, crowd control, conflict resolution. -Establish an effective working relationship with DCC (Doppelmayr Cable Car) staff, being a reliable point of escalation for decision made about the service, managing the activities of SO&M (System Operations & Management) staff to respond to service changes. -Manage the safety of all members of the public, staff, and contractors during their shift. Proactively identify risks & hazards to health and safety across the operation on a daily basis and taking ap propriate corrective action and support the Operations Manager (EF) to develop improved/new processes and procedures. -Make PAVA (Public Address & Voice Alarm) announcements for informational and instructive purposes to passengers and staff. -Act as emergency/incident manager as and when required and able to liaise with emergency services and stakeholders. LLAOL, GTR. -Overseeing site access (including controlling and logging deliveries) via the access control barriers (incl. Bartlett Square), gates, and roller shutters. -Managing and overseeing regular site patrols checking for security, safety, and service issues. -Control the safety & operational activities of contractors/suppliers on site and ensure they are issued with the correct access passes/keys to match their authority to work permits. -Direct and manage cleaning requirements of the stations in deviation from the standard cleaning schedule. -Manage building alarms and fault reporting. -Effective stakeholder management, coordinating a multi stakeholder response to provide elevated levels of customer service. -Provide site inductions on behalf of the SO&M to contractors who are on site out of hours or when SO&M Managers are not available. -Give informative briefings to all on site staff at the start of shift. -Manage the PCAs (Passenger Care Ambassador) during their shift to ensure approved procedures are followed and the operational service standards are maintained.

Requirements

• sia licence
• enhanced dbs
• cafm
• iosh
• incident management
• operational management

What You Bring

-Be able to document, analyse and communicate site activity information in a timely manner. -Ability to manage teams and contractors. -Experience of working in events or venue management. -Must hold an SIA Licence & Enhanced DBS. -Be ready to step in and coordinate visits, special events and promotional activities as required when a SO&M Managers are not available. -Ability to make educated decisions to resolve/mitigate complex challenges. -CAFM systems. -IOSH or similar. -Experience of incident management and dealing with emergency services. -Attention to detail and ability to multi-task -Awareness of Procurement and Supply chain leverage. -Ability to interpret technical information and advice as and when required. -Be able to confidently deputise elements of their DCM role to a member of Passenger Care Team or other staff to cover relief breaks. -Good working knowledge of health and safety practices. -Must have previous experience in a operational management role. -Previous experience working in a busy commercial and public facing environment. -Adherence to processes and procedures.

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About Bellrock Group

-The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors. -With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients. -The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services. -The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations. -Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety. -The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management. -The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Sector Specialisms

Security Clearance

-enhanced dbs check required