Guest Services Supervsior

Overview

Oversee daily guest services, supervise staff, resolve issues, and ensure top guest experience.

Key Responsibilities

• guest services
• shift reporting
• team supervision
• safety compliance
• process improvement
• staff training

Tasks

-Ensure a welcoming, clean, and safe environment for all guests. -Prepare shift reports, track team performance, and assist with administrative tasks as needed. -Handle and resolve guest inquiries, complaints, and escalations in a professional and timely manner. -Ensure compliance with health and safety, privacy, and company operational policies. -Supervise, schedule, and support guest services staff to ensure smooth operations. -Oversee the day-to-day functions of guest services including sign-in/sign-out, information desks, reception, concierge services. -Support management in reviewing and improving guest services processes. -Lead by example in delivering exceptional guest experiences. -Provide coaching, guidance, and performance feedback to team members. -Monitor service delivery to ensure high satisfaction and consistency. -Assist with onboarding and continuous training of guest services staff. -Coordinate with other departments (e.g., housekeeping, security, maintenance) to ensure seamless service. -Maintain accurate records of guest interactions and report trends or recurring issues.

Requirements

• shift flexibility
• leadership
• communication
• multi-tasking
• customer service
• software proficiency

What You Bring

-Flexibility to work various shifts, including weekends, evenings, and holidays. -Strong leadership, communication, and conflict-resolution skills. -Ability to manage multiple tasks and work well under pressure. -Proven experience in a customer service or guest-facing supervisory role. -Proficient in using customer service software.

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