Community Warranty Manager (Treasure Coast)

Description

• Complete customer service requests timely and accurately
• Report to Division/Corporate Office/Community daily and adhere to schedule
• Prepare and submit building permits
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
• Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
• Conduct Taylor Morrison procedures for home reviews
• Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
• Order, update, and distribute construction related forms
• Comply with company policies and procedure
• Process check requests for building permits and prepare permit submittals and applications

Requirements

• Must be highly organized and detail oriented
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
• Ability to sit or stand for long periods of time and move around work environment as needed
• Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
• Ability to move from task to task without loss of efficiency or productivity
• Must be able to able to remain in a stationary position up to 50% of the time
• Ability to access, input, and retrieve information from a computer and/or electronic device
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Become proficient in data entry into BuildPro
• Ability to operate a motor vehicle if applicable
• Ability to perform in situations requiring speed, deadlines, or productivity quotas
• Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
• Possess time management skills
• Ability to multi-task and remain focused
• High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
• Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
• Ability to adhere to established procedures and protocols
• Problem solving ability
• Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
• Ability to utilize time management skills, to organize and prioritize tasks
• Ability to travel locally to meet with homeowners

Benefits

• Competitive Compensation
• Employee & Dependent Life Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Flexible Spending Accounts
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Health Care - Medical/Dental/Visio n/Prescription Drug Coverage
• Vacation & Company Holidays
• 401(k) with Company Matching Contributions
• Disability Programs

Training + Development

Interview process

Visa Sponsorship

Security clearance