Complete customer service requests timely and accurately
Report to Division/Corporate Office/Community daily and adhere to schedule
Prepare and submit building permits
Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
Conduct Taylor Morrison procedures for home reviews
Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
Order, update, and distribute construction related forms
Comply with company policies and procedure
Process check requests for building permits and prepare permit submittals and applications
Requirements
buildpro
high school
customer service
problem solving
time management
computer
Must be highly organized and detail oriented
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
Ability to sit or stand for long periods of time and move around work environment as needed
Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Ability to move from task to task without loss of efficiency or productivity
Must be able to able to remain in a stationary position up to 50% of the time
Ability to access, input, and retrieve information from a computer and/or electronic device
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Become proficient in data entry into BuildPro
Ability to operate a motor vehicle if applicable
Ability to perform in situations requiring speed, deadlines, or productivity quotas
Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
Possess time management skills
Ability to multi-task and remain focused
High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
Ability to adhere to established procedures and protocols
Problem solving ability
Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
Ability to utilize time management skills, to organize and prioritize tasks
Ability to travel locally to meet with homeowners
Benefits
Competitive Compensation
Employee & Dependent Life Insurance
Tuition Reimbursement
Employee Assistance Program (EAP)
Flexible Spending Accounts
Employee Home Purchase Rebate Program
Home Mortgage Program
Health Care - Medical/Dental/Visio n/Prescription Drug Coverage