Construction Customer Care Representative

Overview

Manage warranty service, inspections, and homeowner communications for luxury homes.

Key Responsibilities

• service requests
• po processing
• homeowner meetings
• quality inspections
• customer metrics
• appointment coordination

Tasks

-Service Request Management: entering, updating, closing and Purchase Order processing -Conduct routine Homeowner meetings to observe and assess warranty request submissions -Conduct Home Complete/Quality Inspections prior to delivery to the Customer -Responsible for customer satisfaction metrics related to homeowners served -Service appointment communications and coordination between Homeowners and Trade Partners

Requirements

• excel
• outlook
• construction
• customer service
• problem solving
• high school

What You Bring

-Experience with a service department -Applies creative problem-solving to address business needs and issues -Ability to plan and prioritize while focusing on detail orientation and effective time management -When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely -3 - 5 years of residential construction experience -1 - 3 years of Customer Service Experience -Strong computer skills including Outlook, Excel, and Word -Outstanding Customer Service Skills -High school diploma or equivalent

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About Toll Brothers

-Founded in 1967 by brothers with a vision for upscale living in suburban Philadelphia. -Expanded through the 1990s into a national brand, building in over 60 markets across 24 states. -Specializes in single-family estates, townhomes, condos, urban mid/high‑rise, active‑adult and student housing. -Operates across the entire homebuilding lifecycle—from land development and mortgage to architecture and insurance. -Known for pioneering luxury master‑planned and resort‑style golf communities alongside custom smart‑home integrations. -Serves both high‑end and 'affordable luxury' buyers, with millennials increasingly among first‑time buyers.

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