Guest Service Representative

Overview

Deliver outstanding guest service, manage check‑in/out, and ensure guest satisfaction.

Key Responsibilities

• room sales
• shift checklist
• credit checks
• cash management
• guest security
• housekeeping liaison

Tasks

-Sell and up-sell rooms to walk-ins and phone reservations -Complete all tasks described on the relevant shift check list during shift -Communicate with housekeeping department in order to ensure an ample supply of clean rooms -Check the credit of guest accounts daily and follow up if action is required -Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule -Adhere to all standard operating procedures and property specific brand standards -Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. -Must be responsible for security of guests, fellow employees and hotel assets -Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests -Keep cash drawer secure and in balance throughout the shift -Be responsible for security of guests, fellow employees, and hotel assets -Provide personalized, friendly service to every guest and associate

Requirements

• fire alarm
• pms
• pbx
• key card
• communication
• pressure

What You Bring

-Have knowledge of fire alarm system and Emergency/evacuation procedures -Have professional telephone & communication skills -Able to work a flexible schedule -Have finger dexterity for operating equipment such as computers -Have knowledge of fire alarm system and evacuation procedures -Have knowledge of surrounding area -Have patience and understanding for every person encountered -Able to communicate effectively in writing, by telephone and in person. -Able to work with people from diverse cultures and backgrounds -Able to report to scheduled shifts -Is organized, honest, and works well with others -Have general knowledge of housekeeping, bed making, vacuuming, etc. -Must be able to use/lift arms for up to 8 hours -Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions -Must have eyesight enabling vision both near and far -Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds -Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines -Can perform work for 8 hours and work in a restrictive space/environment. -Must be able to handle and work well under pressure -Must speak in a clear, understandable voice, hear at a basic level, and understand English

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Benefits

-Flexible Spending Account -Select Paid Holidays and One Personal Floating Holiday -Health Reimbursement Program -Paid Time Off -Optional Company paid Life Insurance -401(k) and 401(k) matching -Optional Health, Wellness and Care benefits -Several Voluntary and Supplemental Insurance Options -Stay Discounts -Loyalty Incentives and Other Unique Incentive Programs -Employee Assistance Program

About Synchronarchitects

-Projects span single-family homes, new multi-family buildings, commercial tenant improvements, custom homes and adaptive reuse. -Deep mastery of San Francisco's complex building codes enabled them to streamline permitting and advocate for clients. -Operate on fixed-fee pricing and manage permitting in-house, reducing red tape and delays. -Founder influenced local legislation to shorten approval timelines and standardize fire department reviews. -Reputation built on repeat clients, creative problem-solving, and bringing unusual or historic spaces back to life.

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