IT Administrator - Tucson

Overview

Manage IT support, incidents, hardware/software, and user services for Tucson office.

Key Responsibilities

• telecom support
• infrastructure
• user provisioning
• incident management
• vendor management
• security response

Tasks

-Provide support for telecommunications systems, including video conferencing, phones, mobile devices, and user orientations -Assist with IT infrastructure projects (network/server/storage) -Support onboarding/offboarding processes: configure user accounts, prepare IT equipment, and ensure proper asset tracking -Administer and resolve Level 1 & 2 IT incidents and service requests using ITSM tools -Coordinate with vendors and service providers for procurement, delivery, and support of IT-related equipment and services -Investigate, troubleshoot, and resolve complex software problems using systematic root cause analysis -Document resolution efforts, time logs, and maintain clear records of support activities. Contribute to knowledge base -Support collaboration tools (M365: Outlook, SharePoint, OneDrive). -Manage user access to corporate systems and resources (e.g., enterprise storage systems, licensing, applications) -Provide hands-on support for hardware and software issues, including installation, configuration, and troubleshooting of laptops, printers, and peripherals -Create training materials and deliver basic user training. -Respond to IT security alerts and assist with remediation.

Requirements

• associate degree
• technical certification
• it hardware
• ticketing
• windows 11
• problem solving

What You Bring

-Associate degree or Technical Certification in Computer Science, Information Technology, or a related field -Detail-oriented with strong organizational and documentation skills -Strong problem-solving and analytical skills. -Experience with installation and maintenance of IT hardware and peripherals -Excellent communication skills in English. Bilingual (Spanish/English) is an asset, but not required. -3+ years of experience using a ticketing system for issue resolution -Customer-focused mindset with proven troubleshooting abilities -Strong knowledge of Windows 11 Enterprise environments

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Benefits

-Work Life Balance – Experience the best of both worlds with our hybrid work model, allowing you to balance office days with working from home; and progressive parental leave benefits to foster family needs and professional life -Holistic approach to wellness – Take a proactive approach to your overall wellbeing. Access to confidential counselling, information services and a benefits program that supports your health & wellness -Accessible leadership team – Work with highly reputable industry leaders who value your contribution. -Career advancement - Embark on a journey of continuous growth through technical training, mentorship initiatives, and networking opportunities

About Ausenco

-Grew into a multinational consultancy over three decades, delivering full project lifecycle services. -Crafted landmark projects including gold and copper mines and large-scale industrial developments. -Expertise spans consulting, procurement, EPCM, operations, and maintenance across mining and industrial sectors. -Standout projects include major mining operations in Peru, Zambia, Indonesia and large-scale water and wastewater facilities. -Combines deep technical expertise with creative engineering to consistently deliver innovative, efficient solutions.

Sector Specialisms