Service Advisor (Nights) - Construction

Overview

Coordinate service tech schedules, handle quotes/invoicing, and ensure customer satisfaction.

Key Responsibilities

• safety compliance
• customer feedback
• quote estimation
• contamination control
• repair review
• employee coaching

Tasks

-Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook. -Seeks customer feedback proactively, anticipates problems and responds promptly. -Meets with Service Manager on a regular basis to review department performance profitability and efficiencies. -Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department. -Assists the team in the implementation of Contamination Control Guidelines. -Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department. -Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development. -Works within and promotes vision, mission, and values of BMC. -Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts. -Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence). -Conducts self in the presence of customers and community to present a professional image of Butler Machinery Company. -Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer. -Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. -Communicates with and coaches employees on assignments, providing technical expertise as needed. -Advises Service Manager of all customer complaints. -Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development. -Assigns jobs and work areas to Service Technicians according to their skills and knowledge. -Responds and follows up to employee issues and concerns.

Requirements

• high school
• technical knowledge
• computer skills
• customer service
• time management
• communication

What You Bring

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling. -Strong time management skills -A High school and/or technical school education or equivalent combination of experience, training and/or education required. -Strong technical knowledge -Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. -Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility. -Strong computer skills -Strong customer service skills -Excellent oral and written communication skills -Ability to multi-task

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Benefits

-Dependent Care Flex Spending Account -Maternity / Paternity Benefits -Health Insurance – 3 plan options -Health Savings Account – Employer contribution up to $1,300/year -Vision Insurance -10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution -Employer paid Short-Term Disability Coverage – 60% of base pay/salary -Employee Assistance Program (EAP) – including Health Coaching -Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization -401(K) Plan -Long-Term Disability Coverage -Paid Time Off (PTO) -SmartDollar – employer paid financial planning program -Dental Insurance – 2 plan options -Basic Life/AD&D and Supplemental Life Insurance

About Butler Machinery

-Originally founded as a Caterpillar dealership, the company serves industries from construction to mining. -They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar. -Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction. -The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity. -Projects range from major infrastructure developments to agricultural advancements and energy solutions. -They have earned recognition for their commitment to delivering quality machinery and exceptional customer service. -In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.

Sector Specialisms

Visa Sponsorship

-no sponsorship; candidates must have valid u.s. work authorization.