[6773] Control Room Operator

Overview

Monitor traffic, manage incidents, coordinate response and roadwork via control room.

Key Responsibilities

• traffic monitoring
• incident management
• stakeholder coordination
• maintenance coordination
• info dissemination

Tasks

-Monitoring live traffic conditions, using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real-time data feeds, to keep an eye on traffic flow, congestion, and incidents. -Working closely with various stakeholders, including the police, fire services, and local authorities, to manage incidents and ensure the safety of road users. -Playing a role in coordinating road maintenance activities and construction work, ensuring that such operations are carried out safely and with minimal disruption to traffic. -Providing accurate and timely information to road users. This can include updating digital road signs (Variable Message Signs), coordinating with local media, and providing updates to traffic information services. -Incident management, when an incident occurs, such as an accident, breakdown, or severe weather event, ROC operators are among the first to respond. You’ll coordinate the immediate response, which might involve dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.

Requirements

• gcse
• shift work
• communication
• problem solving
• typing
• tech savvy

What You Bring

-GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications. -Prepared to work shifts as part of a 24/7 cover. -Ability to work calmly under pressure -Excellent communication skills and telephone manner -Decision-making and problem-solving skills -A high level of typing proficiency -Comfortable with technology and able to quickly learn new systems

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About National Highways

-Fueled by multi-billion-pound Road Investment Strategies, it delivers major upgrades like the A14 bypass and the smart motorway spine. -It engineers iconic projects—like the 1.8 km Hindhead Tunnel under the Devil’s Punch Bowl—and supports cutting-edge trials, including self-healing bitumen. -Operators and uniformed traffic officers patrol 24/7 from control centres, managing incidents, warning drivers, and keeping traffic flowing. -The authority sets design standards via the Design Manual for Roads and Bridges and publishes contract and maintenance frameworks used across the UK and Commonwealth. -Regulated by the Office of Rail and Road and guided by multi-year funding cycles, it balances reliability, safety, innovation and value for taxpayers.

Sector Specialisms