Community Manager

Overview

Manage day-to-day operations of a Regus centre, ensuring member satisfaction and team performance.

Key Responsibilities

• centre operations
• team motivation
• customer service
• wifi setup
• av setup
• operations meeting

Tasks

As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention. With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation. You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared. Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

Requirements

• communication
• adaptability
• ms office

What You Bring

-A good communicator, used to dealing with customers -Positive, enthusiastic and able to adapt to fast-changing situations -Confident using MS Office and other basic IT packages

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Benefits

At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership. Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week. -A bright and inspiring work environment -Training and development opportunities

About Regus

-Provides flexible workspaces including private offices, co-working spaces, and virtual offices. -Supports businesses of all sizes, from startups to large enterprises, for scalable growth. -Offers solutions designed to enhance productivity, collaboration, and business growth across industries. -Includes meeting rooms, business lounges, and office spaces in its service portfolio. -Maintains a global network of workspaces to facilitate international business operations. -Sets industry standards with innovative workspace design and management approaches.

Sector Specialisms