Branch Support Specialist

Overview

Coordinate sales, rentals, parts, and yard activities, supporting customers and service teams.

Key Responsibilities

• equipment check‑in
• yard management
• inventory management
• crm updates
• forklift operation
• rental orders

Tasks

-Assist the rental department in checking in and out rental equipment including cleaning units and operating a pressure washer. -Manage rental yard activities including equipment sign-out/check in, and yard organization. -Code external vendor invoices (shop supplies, sublet repairs) and bills for processing. -Move and arrange heavy equipment in an organized manner. -Coordinate with clients to confirm rental specifications, pricing, and delivery schedules on rentals, parts, and service projects. -Prepare customer and internal work orders for closing for the Service Department. -Create and record work orders as necessary. -Safely move and organize heavy equipment in a neat and efficient manner. -Maintain and update customer records, sales data, and rental history in the Customer Relationship Management (CRM) system. -Assist in promptly addressing customer complaints or issues, working with relevant teams to provide effective solutions. -Maintain yard cleanliness, organization, and overall operational readiness. -Utilize material handling equipment such as forklifts, etc. -Maintain filing of closed work orders. -Coordinate with Anchorage Branch for office supplies and administrative support. -Operate material handling equipment such as forklifts and other related machinery. -Create and process rental orders, ensuring proper documentation and equipment availability. -Work with Territory Sales Managers and customers to develop sales and service leads. -Support the rental department by assisting with equipment check-in and check-out, including cleaning units and operating a pressure washer as needed. -Direct parts and rental calls to Anchorage Branch. -Manage inventory and ensure accurate counts and assist with unit audits. -Assist walk-in customers with rentals, sales, parts, and or service issues, and direct to the proper department as necessary. -Manage dispatch, rental repairs and maintenance of rental equipment fleet. -Be responsible for yard cleanliness and organization -Assist customers with parts orders and parts delivery as needed. -Assist with managing customer accounts and ensuring the accuracy of rental agreements and billing details.

Requirements

• microsoft office
• crm
• construction equipment
• high school
• teamwork
• 10+ years

What You Bring

-Ability to think independently, suggest improvements to workflow, and present ideas and information in an efficient manner. -20 or more years 37.5 days -Ability to conduct business ethically with customers, vendors, and co-workers. -Valid state driver’s license and be qualified to operate a vehicle under the conditions of Yukon Equipment’s Driving Policy. -0-2 years 15 days -Minimum of five (5) years of service writing experience or related field required. -Ability to communicate effectively to customers, and before a group of people. -Basic working knowledge of mathematical skills such as addition, subtraction, multiplication and division, using whole numbers, common fractions, and decimal points. -Ability to maintain a professional appearance. -Must be able to pass background check and drug screen. -Ability to work effectively in a team environment and support multiple departments simultaneously. -Ability to work a flexible schedule. -Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and other technical documents. -Strong organizational skills with the ability to manage multiple tasks simultaneously. -Excellent time management skills and ability to use time effectively during scheduled shifts. -Good working knowledge of business software applications presently used by the Company. Working knowledge of CRM systems, and office software (Microsoft Office Suites, Outlook, etc.) and ability to learn new applications. -6-9 years 27 days -Knowledge of construction equipment. -3-5 years 23 days -15-19 years 33 days -Knowledge of service department operations, equipment rentals, and parts management. -Understanding of rental agreements, work orders, and invoicing processes. -Understanding of customer service principles and conflict resolution practices. -10-14 years 30 days -Ability to actively listen and provide high quality customer service. -Ability to follow and respond to management directions. -Familiarity with inventory tracking, yard organization, and equipment maintenance procedures. -Ability to learn and understand the Company’s Standard Operating Procedures (SOPs). -High School diploma or GED equivalent required. -Ability to be consistently attendant and punctual. -Ability to be detail oriented and ensure work is completed in an accurate manner. -Ability to complete tasks on time or provide follow-up with an alternate plan. -Ability to work in a Native Corporation multi-business environment.

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Benefits

-Tuition reimbursement. -Company paid Life Insurance, AD&D, LTD. -Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance. -Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums. -Dental and Vision Insurance. -10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year. -Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.) -401(K) match at $0.50 on the dollar up to 6% of your contribution. -Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies. -Employee Assistance Program for you and your family. -FSA health care and/or dependent care/HSA with HDHP. -Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.

About Calista Brice Llc

-A dynamic consulting firm that tailors its services to meet the unique needs of each client. -Specializes in a broad range of sectors, including energy, infrastructure, and utilities, excelling in providing innovative solutions that drive efficiency and growth. -Has been trusted by industry leaders to deliver projects on time, within budget, and with outstanding results, regardless of project size or complexity. -Undertakes large-scale infrastructure developments, energy management strategies, and custom-built solutions for commercial entities. -Known for its ability to handle complex projects requiring specialized knowledge and deep industry-specific expertise. -Has expanded globally, earning recognition for a collaborative approach and client-focused philosophy.

Sector Specialisms

Security Clearance

-must pass a background check and drug screen.