ServiceNow Product Owner

Description

• Management of the Knowledge Management Database within ServiceNow.
• Build and maintain a network and relationships with relevant stakeholders, understand their needs and interests, and gain support and co-operation for IT projects and initiatives relating to current services, from internal stakeholders.
• Coordinate customer testing and support end users during Solution testing ensuring robust checking of platform before release to wider user base. Coordinate product launches and deliver organisational change management through appropriate communications and training. Adapt products based on changing customer/user needs and creates retirement and transition plans
• Ensuring all documentation relating to the platform is up to date, accurate and easily accessible for all users.
• Encourage key stakeholders to make effective, fact-based funding decisions using well-defined global processes. Knows, understands and articulates the business value and business cost of IT services and products.
• Ensuring the platform is maintained and working efficiently through effective release management, upgrades and patch management. Including end user engagement concerning planned maintenance and downtime of the service.
• Manage the full product lifecycle to meet customer/user needs and achieve targets.

Requirements

• Some experience of developing and customising ServiceNow applications, workflows, UI elements, business rules and scripts
• Substantial IT and business work experience with a broad range of exposure to various technical environments and business segments
• Customer Management and Business Planning/Development experience gained from working in large, complex organisations in either public or private sectors
• ~2-5 years of experience as a Product Owner in a ServiceNow environment or similar enterprise platform
• Broad Information Management/Technology experience, including IM project management and delivery of business value from IM solution delivery

Benefits

• The opportunity to join our private medical and dental insurance schemes.
• Annual leave of 27 days per annum.
• Education and training; we take pride in helping people learn and develop by supporting, accelerating and directing your learning. As well as the completion of mandatory health and safety courses, training packages will be offered to meet your specific needs.
• Paid time off for volunteering.
• Hybrid Working Pattern: up to two days working remotely on average per week. Flexible start and finish times, with a 1.30pm finish on Fridays.
• A generous bonus scheme based on achievement of personal and company objectives.
• A diverse range of family friendly policies. including access to Bright Horizons Back-Up Care, which provides UK employees with emergency care options when regular arrangements fall through.
• Flexible benefits package; including life assurance and income protection. In addition, you’ll have an opportunity to purchase additional benefits that suit your lifestyle.
• A defined contribution pension scheme: contributions start at 4% (employee) and 10% (employer).

Training + Development

Interview process

Visa Sponsorship

Security clearance