Parts Manager

Overview

Lead parts department, manage inventory, staff, and customer relations.

Key Responsibilities

• parts ordering
• inventory control
• budget management
• customer service
• team coaching
• cycle counting

Tasks

-Partner with Central Parts Ordering to maintain stocking levels that meet or exceed customer expectations. -Oversee the accurate recording of parts transactions, including lost sales. -Understand and communicate the quarterly Profit Sharing program to employees. -Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised. -Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. -Maintain the retail sales floor and displays to show the store in a professional manner. -Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. -Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. -Review monthly receivables with the General/Store Manager. Establish collection plans and monitor aggressively. -Coach and mentor Parts Department employees on a regular basis with regards to efficiency, productivity, and profitability. -Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. -Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources. -Utilize company manuals and guidelines to administer parts department policy and process. -Ensure customer satisfaction. Work with the parts team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns. -Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives. -Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members. -Create and monitor annual parts department goals and budget, in alignment with the organization’s financial and operational objectives. -Manage the proper process regarding the ordering, distribution, and receipting of parts. -Oversee monthly cycle counting process and make appropriate adjustments while practicing “zero tolerance” inventory control. -Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers. -Manage parts department by the regional benchmarks established. Identify variances from the benchmarks and take corrective action.

Requirements

• computer skills
• supervisory experience
• customer service
• leadership
• work authorization
• parts experience

What You Bring

-Strong computer skills -Previous supervisory/management experience -Excellent customer service skills -Demonstrate leadership in all aspects of the Parts Department and the store. -Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. -Industry and/or retail parts experience -Excellent oral and written communication skills

People Also Searched For

Benefits

-$75,000-90,000 / year -24% bonus potential -A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

About Rdo Equipment Co.

-They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology. -Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support. -They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites. -Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Sector Specialisms

Visa Sponsorship

-no sponsorship; candidates must have existing work authorization.