User Adoption & Experience Leader for Applications

Overview

Drive user adoption & experience for off‑the‑shelf apps, especially SAP S/4 Cloud rollouts.

Key Responsibilities

• release management
• change advisory
• cutover planning
• adoption metrics
• user journey
• training materials

Tasks

-Monitor adoption metrics and continuously optimize strategies to drive engagement. -Collaborate with communications, human resources, and functional teams to gain insights, set expectations, and drive results. -Collaborate with infrastructure and application teams to ensure deployment success and post-go-live stability. -Plan and execute cutover activities for major deployments, including readiness assessments, deployment checklists, rollback strategies, and hypercare support. -Lead the rollout of off-the-shelf software applications using the vendor’s designed solution. -Lead Change Advisory Board (CAB) processes to evaluate, approve, and schedule changes with minimal disruption. -Define KPIs for adoption and experience success. -Map user journeys and identify friction points. -Ensure data integrity and process alignment to support adoption. -Develop and execute comprehensive adoption plans aligned with business goals and user needs. -Develop communication plans to build awareness and excitement around new tools. -Recommend enhancements based on data-driven insights. -Own and manage the release calendar for application deployments, coordinating across IT and business stakeholders. -Ensure all releases follow structured change control procedures and are communicated effectively to impacted users. -Facilitate workshops, demos, and hands-on sessions to build confidence and competence. -Identify user personas and tailor onboarding experiences accordingly. -Gather user feedback and iterate on experience improvements. -Create training materials, FAQs, and support resources tailored to different user groups. -Use analytics to track usage, identify gaps, and report progress to leadership. -Collaborate with IT, business units, and vendor teams to ensure alignment and readiness.

Requirements

• agentic ai
• sap walkme
• ux design
• change management
• bachelor's degree
• software implementation

What You Bring

-Leverage and account for agentic AI in the implementation, so every user benefits from having a digital assistant or digital sidekick in the performance of their job responsibilities. -Excellent communication, facilitation, and stakeholder management skills. -5+ years of experience in software implementation, user adoption, or change management. -Exposure to Scientific Management principles to include time and motion studies. -Experience in chemical or manufacturing industries with regulated environments, supply chain, or shop floor adoption challenges. -Proven success in driving adoption of off-the-shelf software solutions. -Bachelor’s degree in Business, Information Systems, Human-Centered Design, or related field. -User Experience Design -Analytical mindset with experience in user behavior analytics. -Experience in enterprise application environments (e.g., SAP). -Familiarity with user experience (UX) design principles and tools. -Experience with digital adoption platforms (e.g., SAP WalkMe). -Empathy-driven approach to user engagement and support. -Certification in Change Management (e.g., Prosci). -Ability to quickly build a strong understanding of business processes and data flows. -Design intuitive, contextual guidance owning and using tools like SAP WalkMe to support users in real time.

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About Owens Corning

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