Customer Service Assistant

Overview

Provide student housing support, events, sales and facility management.

Key Responsibilities

• safety management
• facility maintenance
• revenue targets
• community events
• smarttech
• trend monitoring

Tasks

-Handle complaints with care and ensure students feel supported. -Promote recycling, energy-saving, and other echo friendly practices. -Keep buildings safe, clean, and well maintained. -Help meet city revenue and sales targets. -Balance financial performance with customer happiness -Stay up to date with training and always prioritise health and safety. -Create a “home away from home” community for students. -Plan exciting social events and deliver stand-out check in/check-out experiences. -Smash sales targets and boost re-booking. -Engage with local communities through volunteer days and charity efforts. -Promote a positive safety culture, handling emergencies and reporting incidents as needed. -SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments -Stay on top of local trends and competition.

Requirements

• customer service
• compliance
• sales
• problem solving
• pbsa
• hospitality

What You Bring

-Proven background in customer service, compliance, and sales -Drive great reviews and high customer satisfaction scores. -Ability to juggle multiple priorities and problem-solve effectively. -Experience in PBSA, hospitality or a similar field

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Benefits

-Service Award Scheme (one day per year up to 5 years’ service) -8% pension (7.5% employer / 0.5% employee) contribution -25 days holiday entitlement (pro rata for part time colleagues) -Cycle 2 Work Scheme -Access to Reward Gateway and enjoy discounts with a number of leading retailer

About Empiric Student Property Plc

-Focuses on developing, owning, and managing student accommodation properties across the UK. -Targets prime student locations in cities with strong university presence to ensure property demand. -Maintains a diverse portfolio with assets spanning various cities including London, Manchester, and Edinburgh. -Provides high-quality living spaces tailored to student needs. -Specializes in acquiring and developing purpose-built student accommodation (PBSA) and conversion projects. -Properties include modern amenities and student-friendly features like communal spaces, study areas, and entertainment zones. -Has experienced strong growth through strategic acquisitions and high-performing asset management, supporting long-term financial stability.

Sector Specialisms