Inside Counter Sales

Overview

Retail sales associate delivering customer service, quotes, orders, and inventory support.

Key Responsibilities

• customer service
• order entry
• delivery scheduling
• inventory control
• quoting
• hand tools

Tasks

-Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices. -Participates in coordinating and conducting customer workshops. -Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.). -Reaching-extending the hand(s) and arm(s) in any direction. -Occasionally will use hand tools, saws, forklift, pallet jack to assist customers. -Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution. -Assists with store housekeeping, signage, stocking, inventory control, and other related activities. -Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals. -Enters orders into system and schedules delivery of products.

Requirements

• microsoft office
• erp
• material handling
• safety
• customer service
• detail orientation

What You Bring

-Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. -Standing or walking for 80% of the day. Stooping and kneeling throughout the day. -Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program -Knowledge of company product pricing, discount and estimating formulas and guidelines -Strong customer service skills -Knowledge of basic sales techniques, concepts and the ability to influence and persuade -Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. -Demonstrates strong detail orientation skills -Knowledge of and ability to use motorized and non-motorized material handling equipment -Knowledge of company products, competitor’s products and company standards -Good verbal and written communication skills -Subject to both typical office environment and outside locations with temperature and weather variations.

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About Builders Firstsource

-Survived the Great Recession, then expanded rapidly through acquisitions like ProBuild (2015) and merger with BMC (2021). -Projects range from single-family homes to light commercial builds, including off-site prefabricated trusses, panels, and millwork. -Invests in digital tools (e.g., MyBLDR.com via acquisition of Paradigm) and factory-built components to streamline homebuilding. -Maintains its own fleet of trucks and in-house installation services, offering one-stop solutions that most competitors lack. -Stands out for integrating over 60 acquisitions while keeping local teams, and executing major share buybacks alongside growth.

Sector Specialisms