Customer Representative Kirkwood

Overview

Handle customer inquiries, billing, service orders, and emergencies for NYSEG.

Key Responsibilities

• account info
• complaint resolution
• system entry
• order management
• credit collection
• billing analysis

Tasks

-Provides account information to customers and explains bill service policies and customer rights. -Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems. -Other customer service duties as required, including operation of a two-way radio. -Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested. -Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.

Requirements

• ms office
• ba/bs
• high school
• pre‑qualified
• problem‑solving
• communication

What You Bring

-Good communication skills, both oral and written, with strong customer service orientation. -Associate degree, BA/BS in related field of study is preferred. -Ability to work with limited supervision and escalate complex cases as necessary. -High School Diploma/GED equivalent. -Strong problem-solving skills. -Works well within a team. -Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting. -Able to work flexible schedule, as well as be available during storm/emergency situations. -MS Office skills. -Able to coordinate multiple tasks for multiple customers in a fast-paced environment.

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Benefits

-This is a Union position with a probationary period.

About Scottish Power

-Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England. -Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance. -Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Sector Specialisms