Assistant/Manager, Service Sustainability

Overview

Oversee service operations, technical support, maintenance, and client relations for energy management solutions.

Key Responsibilities

• emergency response
• root cause
• performance monitoring
• maintenance planning
• data automation
• customer engagement

Tasks

The Service Sustainability Manager plays a critical role in ensuring the reliable performance of bbp’s energy management solutions and delivering high standards of customer satisfaction. This role oversees service operations, ensures compliance with engineering best practices, drives maintenance excellence, and supports commercial growth through close collaboration with internal teams and clients. -Lead response efforts to emergency situations, including diagnosis and recovery planning. -Investigate critical field issues and performance deviations, conduct root cause analysis, and escalate when necessary. -Design and execute customer engagement strategies aimed at enhancing service value and experience. -Enforce strict adherence to health and safety regulations across both internal and subcontractor teams. -Manage and monitor the performance of bbp and client systems to ensure ongoing energy savings and contract compliance. -Lead and mentor a team of Service Sustainability Engineers. -Conduct site visits to troubleshoot persistent or high-impact issues and lead the development of resolution plans. -Collaborate with the Data Analytics team to improve automation of performance tracking, fault detection, and reporting. -Plan and oversee preventive, corrective, and predictive maintenance activities to preserve system performance. -Build and maintain strong relationships with clients and internal departments. -Monitor and follow up on customer feedback, issues, and service requests. -Act as a Customer Relationship Ambassador to enhance customer satisfaction and ensure smooth service delivery. -Provide technical guidance on maintenance standards and resource planning. -Approve critical repair and maintenance works, ensuring alignment with engineering standards. -Foster a high-performance culture rooted in collaboration, accountability, and continuous improvement. -Optimize maintenance schedules to minimize downtime and ensure cost-efficiency. -Oversee talent acquisition, training, and capability development aligned with bbp’s service strategy. -Provide expert technical support for escalated customer issues and coordinate resolution efforts across internal and external teams. -Drive timely responses and resolution from relevant stakeholders. -Ensure business continuity through effective resolution of system failures or disruptions.

Requirements

• scem
• hvac
• microsoft office
• 5 years
• engineering degree
• problem solving

What You Bring

2. Emergency & Crisis Management 5. Customer Engagement, Service Management & Continuous Improvement -Hands-on experience with customer engagement, service management and/or mechanical, electrical, and control systems preferred. -Strong problem-solving skills and a data-driven mindset. -Singapore Certified Energy Manager (SCEM) certification is a plus. -Certification in Refrigeration, Air-conditioning, or Energy Management is advantageous. -Excellent communication and interpersonal skills; trusted advisor to clients. -Able to manage multiple projects and thrive in a dynamic environment. -Minimum 5 years’ experience in energy management, with strong field exposure to HVAC systems (e.g., chillers, AHUs). -Proficient in Microsoft Office and analytical tools. -Willing to travel and engage in fieldwork as needed. -Degree or Diploma in Electrical, Mechanical Engineering, or related field.

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About Bbp

-Founded with a mission to revolutionize building performance, combining cutting-edge technology with sustainable practices. -Specializes in energy efficiency solutions for commercial, residential, and industrial buildings. -Focus on optimizing energy consumption, reducing operational costs, and enhancing environmental sustainability. -Delivers custom solutions, including energy audits, performance management, and retrofitting services. -Worked with a diverse range of clients, from residential complexes to large-scale commercial developments. -Pioneered innovative performance monitoring tools to help clients track and improve building energy use. -Has been a leader in creating energy-saving solutions with a strong track record in project success.

Sector Specialisms