Senior UX Researcher (hybrid)

Overview

Lead UX research to inform product design, manage panels, present insights.

Key Responsibilities

• usability testing
• behavioral analysis
• research planning
• data reporting
• participant recruitment
• stakeholder workshops

Tasks

-Facilitate workshops and interviews that engage stakeholders and participants. -Manage participant recruitment and maintain research panels. -Translate research findings into actionable insights for design and business teams. -Showcase value and advocate for user-centered and research-driven designs via presentations. -Conduct interviews, usability tests, and workshops with confidence. -Utilize tools like Glassbox, Hotjar, or similar for behavioral analysis. -Document findings in clear, visual reports that influence decision-making. -Create structured research plans aligned with product goals. -Plan and execute qualitative and quantitative research studies. -Use analytics and observation tools to uncover behavioral patterns.

Requirements

• research tools
• ux research
• 4+ years
• bachelor's
• facilitation
• collaboration

What You Bring

-Strong facilitation and communication skills. -Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or related field. -Excellent communication and collaboration skills to effectively work within cross-functional teams. -Proficiency with research tools (Glassbox, Hotjar, UserTesting, etc.). -Experience influencing design and product strategy through research. -4+ years of experience in UX research, with a strong portfolio showcasing previous work. -Ability to synthesize complex data into clear, compelling narratives. -Communicate research impact effectively to executives and cross-functional teams.

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms