Continuous Improvement Analyst

Overview

Analyze and improve field and supply chain processes for operational efficiency.

Key Responsibilities

• process optimization
• documentation
• business cases
• requirements design
• change management
• testing

Tasks

-Implement identified optimization opportunities and process changes within the Field Support organization and throughout the broader Field and Supply Chain Operations organization. -Document end user processes, step actions, and scripting in support of all implemented changes. -Prepare and deliver business cases based on solid analysis and business intuition. -Identify and document process improvement opportunities that result in operational efficiencies and/or increased customer service. -Prepare quality business requirements or user stories, and functional design documentation for requested changes. -Prepare and deliver accurate communications to impacted organizations in support of any implemented changes. -Gain cross-functional support and approval for system and process changes from key stakeholders. -Manage small to mid-size changes into the Field and Supply Chain Operations organization through coordination with key business and information technology teams. -Act as a liaison between the Field Support organization and other business units and departments. -Coordinate with the Training group to deliver training to all impacted groups, as applicable. -Perform and document testing for system and processes changes.

Requirements

• ms-office
• project management
• lean
• problem solving
• team player
• time management

What You Bring

-Ability to overcome major obstacles and recognize early when issues should be escalated -Excellent grasp of project management lifecycle. -Demonstrated knowledge and application of lean improvement practices (E.G. kaizen, gap analysis, root cause analysis, etc) -Excellent communications skills, both written and verbal. -Excellent problem-solving, organizational and time management skills -Able to handle multiple tasks simultaneously; ability to deal with conflicting demands and prioritize tasks as needed -Strong MS-Office (Word, Excel, PowerPoint) skills. -Strong work ethic. -Must be an effective and collaborative team player. -Ability to thrive in an environment that is developing and growing quickly

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Benefits

-Hybrid: Monday, Tuesday and Thursday in office, Wednesday and Friday from home. These days can adjust based on business need.

About Nrg Energy

-Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage. -Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint. -Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration. -Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments. -Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

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