Leasing Professional

Overview

Sell and service apartment rentals, handling leasing, resident relations, and property upkeep.

Key Responsibilities

• lease paperwork
• call handling
• property inspection
• report preparation
• market awareness
• prospect follow-up

Tasks

-Completes all lease paperwork including related addenda and accepts initial rents and deposits. -Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate. -Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies. -Performs duties under pressure and meets deadlines in a timely manner 8. -Attends company meetings when requested. -Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits. -Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction. -Inspects models and "market ready" vacancies daily to ensure cleanliness. -Prepares Welcome gift, paperwork and keys for new residents. -Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc. -Inventories office supplies on periodic basis. Reports needs to manager. -Organizes and files appropriate reports, leases and paperwork. -Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. -Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed. -Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up. -Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.

Requirements

• college degree
• leasing
• customer service
• computer systems
• web applications
• communication

What You Bring

-High School Diploma or Equivalent (College Degree or Coursework Desirable) -High degree of flexibility with the ability to work independently -Prior Leasing Experience Preferred but Not Required -Must be able to work in a fast-paced and customer service-oriented environment -Understanding of computer systems, web applications and software. -Excellent organizational, presentation, interpersonal, written and oral communication skills -Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders

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About The Galman Group

-It focuses on acquiring and repositioning apartment communities. -Specialisms include Residential and Commercial property investment and development. -Unusually, it blends luxury renovation with community programming—movie nights, breakfasts and resident events.

Sector Specialisms