Senior Customer Consultant

Overview

Manage customer accounts, drive sales, and ensure satisfaction for HVAC solutions.

Key Responsibilities

• service reviews
• account management
• customer support
• proposal presentation
• contract review
• market feedback

Tasks

-Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues. -Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts -Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers -Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers -Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers. -Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering -Presents the proposal to the customer. -Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships -Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc. -Prepares and reviews contract terms and conditions -Encourage customer growth and loyalty to the company through continuous support and customer assistance.

Requirements

• problem solving
• hvac
• engineering degree
• learning agility
• market knowledge
• document analysis

What You Bring

-Ability to define problems, collect data, establish facts, and draw valid conclusions. -Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage. -Bachelor's degree in engineering with at least 2 years’ relevant sales experience -Is willing to learn new options/offerings and upgrade their skillset to better serve customers -Understand customers / Vertical Market Needs and determines pricing and selling strategies. -Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

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About Trane Technologies

-Delivers cutting-edge climate solutions. -Global leader in creating sustainable, energy-efficient HVAC systems and services. -Offers a wide range of products, including air conditioning, heating, and ventilation systems. -Works with clients across residential, commercial, and industrial sectors to reduce energy consumption. -Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency. -Typical projects include large-scale HVAC installations in commercial and industrial buildings. -Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.

Sector Specialisms