IT Field Services Technician

Overview

In-person and remote IT support for office and construction sites across Florida.

Key Responsibilities

• onsite support
• jobsite mobilization
• tier 1/2
• asset tracking
• vip support
• hardware setup

Tasks

The IT Field Services Technician provides in-person and remote support for Suffolk's core IT infrastructure and end-user technologies across the Florida East Coast, based in the Miami office with regular travel to offices and jobsites in Miami, Ft. Lauderdale and West Palm Beach. This role is responsible for resolving Tier 1 and Tier 2 technical issues, supporting jobsite mobilizations, and ensuring the readiness and reliability of IT equipment at both regional offices and active construction sites. The Technician plays a critical role in onboarding, equipment setup, and maintaining high levels of service and responsiveness, particularly for VIP users and job-critical systems. -Provide onsite support for desktop computing, network access, wireless, mobile devices and A/V systems at both regional offices and construction jobsites. -Travel regularly to job sites as needed, maintaining strong field presence and communication. -Respond to service requests related to jobsite mobilization, including setup of Internet, firewalls/switches, wireless access points, copiers and other infrastructure. -Support VIP and executive users, ensuring timely and professional service for high-priority requests. -Assist in onboarding and offboarding tasks including workstation configuration, hardware delivery/setup, and decommissioning. -Document issue resolution steps and contribute to SOP development and maintenance. -Collaborate with team members to complete project-related support tasks within defined scope. -Ensure all hardware and software assets are tracked in ServiceNow and inventory systems are up to date. -Troubleshoot and resolve Tier 1 and Tier 2 technical issues, escalating more complex problems to Field Services Engineers.

Requirements

• associate's degree
• technical support
• windows 11
• active directory
• office 365
• networking

What You Bring

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. -Strong communication and problem-solving skills -Associate’s degree in Information Technology, or equivalent experience. -Ability to lift 50 pounds -Self-starter with the ability to prioritize work, thriving both independently and collaboratively in a fast-paced, dynamic atmosphere -2–3 years of hands-on technical support experience. -Must have reliable transportation -Fluency in English required; Spanish preferred -Outstanding time management skills -Familiarity with Microsoft environments (including Windows 11, Active Directory, and Office 365), networking, and basic troubleshooting principles -Must be comfortable with regional travel

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Benefits

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

About Suffolk Construction

-From its Boston headquarters, they expanded through strategic acquisitions in healthcare and regional offices across the US. -Their portfolio spans iconic projects like Wynn Everett casino, GE’s Boston headquarters, major airports, and mixed-use towers. -They offer full-spectrum services: pre-construction, construction management, general contracting, and design-build. -They operate Centers of Excellence across sectors such as aviation, mission-critical, education, healthcare, and hospitality. -Their approach combines cutting-edge technologies like AI, VR, and virtual design with collaborative, people-focused execution. -Notable innovations include VR groundbreaking ceremonies and AI-driven risk modeling on complex builds. -Projects range from large-scale casinos and airport terminals to universities, residential towers, and mission-critical facilities. -Despite its scale, they maintain a reputation for a regimented culture and a meritocratic, performance-driven ethos.

Sector Specialisms