Neighbourhood Officer

Overview

Provide proactive housing management and community support within assigned neighbourhoods.

Key Responsibilities

• property allocation
• repair reporting
• community engagement
• case conferences
• neighbourhood maintenance
• housing service

Tasks

Coordinate with internal teams and external partners to ensure neighbourhoods are kept clean, tidy and well maintained, including monitoring gardens, landscaped and communal areas. Ensure the delivery of an outstanding housing service within a defined neighbourhood including all tenancy related matters. Manage all vacant properties to ensure that properties are allocated as quickly as possible. Work with believe housing teams and liaise with external agencies, adhering to established protocols, including attending Case Conferences. Engage with the wider community and relevant community groups for the benefit of individuals and their environment. Reporting repairs through the appropriate routes to ensure properties are maintained effectively. The Neighbourhood Officer will deliver a proactive, customer focused estate and housing management service across our neighbourhoods. You will deliver outstanding services direct to customers in line with the vision and values of the organisation. Acting as an ambassador for believe housing working with internal and external partners to deliver excellent services to the neighbourhoods in which we work.

Requirements

• all locations

What You Bring

The post holder will be required to work across all believe housing locations.

People Also Searched For

Benefits

We’re on the lookout for a Neighbourhood Officer to join the believe housing team on a 12-month fixed term basis working 3 days per week (22.5 hours). 'Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.’ Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch. From our annual leave entitlement (up to 33 days pro-rata, plus four volunteering days per year) and competitive pension scheme, to our flexible 'working the believe way' patterns that put your wellbeing front and centre, there's really a lot on offer. We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

About Believe Housing

-Committed to building and managing affordable homes in the North East. -Focus on creating vibrant communities by providing safe and sustainable housing options. -With a rich history rooted in social housing, leading the way in developing new homes. -Maintaining existing properties and improving housing quality for residents. -Deliver projects with an emphasis on community development and customer satisfaction. -Dedicated to enhancing the lives of residents through impactful local projects. -Work spans residential developments from small-scale refurbishments to large new builds. -Involved in environmental and community regeneration projects for long-term impact.

Sector Specialisms