IT Support Specialist (Information Technology Support Specialist)

Overview

Provide Tier 2 IT support, handle projects, desktop assistance, and system admin tasks.

Key Responsibilities

• tech implementation
• software upgrades
• tier2 support
• desktop support
• system administration
• documentation

Tasks

-Project work related to the implementation of new technology tools. -Coordinate with vendors to execute software and firmware upgrades -Provide support to end users primarily on Tier 2 tickets and be a backup for Tier 1 issues. -Identify issues requiring escalated support and route to the appropriate team or leadership. -Provide end-user desktop support via remote support tools or in person visits -Install and configure new computers, monitors, and printers. -Document and/or update documentation for identified issues, solutions, and procedures. -Travel to locations to assist users or deploy systems as needed -Train and/or mentor junior team members. Share knowledge and best practices. -Actively participate in team meetings and feedback sessions. -Create clear, concise process and system diagrams and other supporting documentation -Identify recurring or unique issues, develop solutions, and verify successful implementation. -Work generally is performed in an office environment, although periodic visits to construction sites and manufacturing facilities may be required. -Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies -Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly. -Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices

Requirements

• windows server
• active directory
• office 365
• network troubleshooting
• itsm
• bachelor's degree

What You Bring

-Frequent ability to sit for prolonged periods of time; -5 + years of technical experience working with hardware/software -Ability to work flexible/extended hours when requested or participate in an on-call schedule -Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes -Able to work both independently and effectively with remote team members as necessary -Frequent ability to operate standard office equipment, using hand and arm dexterity; -Infrequent ability to lift general office documents and materials, up to 10 pounds; -Experience working in windows and virtualized environments -Microsoft training and related certifications are a plus -Frequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed; -Ability to drive a company vehicle for various recruiting events. -Bachelor's degree or Equivalent Experience -Frequent vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus. -Ability to manage multiple projects and own tasks concurrently -Strong interpersonal, organizational and customer service skills -Ability to utilize an ITSM system for change and incident management -Frequent ability to talk and hear, both in person and by telephone; -Willingness to share knowledge and help cross-train peers

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About Hubbard Construction Company

-Focus on heavy civil and infrastructure projects, contributing to vital infrastructure in Florida. -Experience spans roadways, bridges, utilities, and transportation systems. -Known for involvement in some of the largest and most complex transportation projects in the region. -Reputation for delivering high-quality results on time with a focus on safety and excellence. -Adapted to changing industry needs by embracing technology and innovation. -Projects contribute to community improvement and economic growth through better transportation networks. -Legacy built on collaboration, skilled craftsmanship, and client satisfaction.

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