Technical Support Specialist

Overview

Provide first‑line deskside and remote IT support to Brookfield end users.

Key Responsibilities

• hardware install
• software config
• network troubleshoot
• incident management
• user training
• tech rollout

Tasks

-Assist and provide backup support to other deskside team members as needed. -Collaborate across TS teams to resolve complex or escalated issues efficiently. -Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity. -Support high-priority and complex technical issues, including escalations. -Own IT supports incidents and requests through to confirmed resolution. -Deliver basic onboarding technical training and guidance to end users. -Participate in the testing and rollout of new desktop technologies and software. -Represent Brookfield Technology Services with professionalism in all interactions. -Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards. -Provide exceptional deskside and remote support to Brookfield end users.

Requirements

• active directory
• microsoft intune
• azure ad
• comptia a+
• itil
• bachelor's

What You Bring

-Operating Systems: Windows 10/11 and macOS -Server OS knowledge is an asset -Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience -Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently. -Systems & Tools: Active Directory, Microsoft Intune, Azure AD -Experience in the financial services industry is preferred; front-office support is a plus -Experience working with third-party service providers and ticketing systems (e.g., ServiceNow) -3-6 years of relevant IT support experience -Strong awareness and commitment to cybersecurity best practices -Strong customer service and relationship management skills -ITIL framework and best practices -Proven ability to install, configure, and support both Windows and Mac environments -CompTIA A+ / Network+ -Networking: Remote access (MFA, Zscaler), TCP/IP, WAN -Professionalism – Maintains composure and integrity in all user interactions.

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Benefits

-ITIL Foundation or Intermediate

About Brookfield

-The company manages a diversified portfolio across real estate, infrastructure, renewable power, and private equity. -Brookfield is known for its strategic investments in large-scale assets that drive long-term value. -Its diverse real estate portfolio spans office towers, residential complexes, retail spaces, and logistics hubs. -Notably, Brookfield has made substantial investments in renewable energy, including wind, solar, and hydroelectric projects. -The firm has built a reputation for its ability to manage complex, large-scale infrastructure projects worldwide. -Brookfield has been instrumental in major developments like the World Financial Center in New York and London's Canary Wharf. -The company is renowned for creating and managing sustainable, high-value assets across key sectors of the global economy. -Brookfield is also focused on growing its presence in emerging markets, capitalizing on growth opportunities in Asia and Latin America.

Sector Specialisms