Soft Service Manager

Overview

Manage and lead soft services operations, ensuring quality, safety, and client satisfaction.

Key Responsibilities

• budget management
• procurement
• team supervision
• kpi monitoring
• audit inspections
• operations oversight

Tasks

-Manage budgets, procurement, and resource planning for soft services. -Foster a culture of customer service excellence and staff development. -Develop and implement service delivery strategies aligned with client expectations and contractual obligations. -Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards. -Coordinate with other FM departments to ensure seamless integration of soft and hard services. -Monitor and report on KPIs and SLAs, taking corrective actions where necessary. -Conduct regular audits and inspections to ensure service excellence and continuous improvement. -Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.

Requirements

• cafm
• cfm
• bachelor's
• leadership
• team management
• 5 years

What You Bring

-Experience in managing large teams and multiple service lines. -Strong leadership, communication, and organizational skills. -Familiarity with CAFM systems and FM reporting tools is an advantage. -CFM (Certified Facility Manager) certification is preferred. -Bachelor’s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field). -Previous experience in the Middle East, particularly Qatar, is desirable. -Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.

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Benefits

-Company gratuity scheme. -Remote work opportunities outside of country. -Discretionary bonus program. -Generous annual leave balance. -Relocation assistance. -Transportation & housing allowances (available for remote work locations) -Annual flight contribution. -Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition. -Comprehensive life insurance coverage. -Tax-free salary. -Premium medical insurance for you and your dependents. -Flexible and hybrid work solutions.

About Atkinsréalis

-Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup. -A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments. -A trusted tolls and highway consultant, it supports major state DOTs.

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