Customer Service Representative

Overview

Provide 5-star post-installation support to customers

Key Responsibilities

• customer outreach
• service scheduling
• post‑installation
• support requests
• 5‑star service

Tasks

-Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment. -Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services. -Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.

Requirements

• salesforce
• high school
• smartphone
• 2fa

What You Bring

-Experience with Salesforce preferred. -High School Diploma or equivalent required. -Must have a valid smart phone or smart device to log in to Company required systems using two-factor authentication.

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Benefits

-Employee Referral Program -Employee Discount Program -Paid holidays and paid time off (PTO) -Paid training and unlimited professional growth potential -401(k) plans with company match -HSA plan with company match -Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)

About West Shore Home

-Began as a small local remodeler and expanded nationwide. -Uses a tech-driven platform with iPad design tools and streamlined scheduling. -Most projects like window, door, or bath upgrades are completed in a single day. -Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas. -Serves over a million homeowners across the U.S. -Focuses on delivering bathroom remodels, window replacements, and door installations. -Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.

Sector Specialisms

Security Clearance

-pre-employment screening includes background check and drug test.