IT Service Desk Tech- 1st Line

Overview

First-line IT support, troubleshooting hardware/software, managing accounts and user requests.

Key Responsibilities

• password reset
• account provisioning
• vpn access
• troubleshooting
• issue ownership
• process improvement

Tasks

-Resetting of account passwords following the Identity validation process for password resets. -Processing of requests for Windows Login Accounts, VPN Accounts, IT Security requests. -Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. -Supporting Line Management in achieving set team objectives. -Provide troubleshooting steps in order to resolve system problems and diagnose hardware and software faults either over the phone or in person. -Take ownership of issues and see them through to resolution, even when it might be out of the core role. -To suggest improvements to any processes and challenge the status quo.

Requirements

• microsoft 365
• active directory
• windows 11
• sccm
• apple mac
• it certifications

What You Bring

-Microsoft 365 Management, (Azure, Intune, Teams, Exchange, SharePoint, OneDrive, + Office applications). -The employee is occasionally required to stand and walk. -Growth mindset -Any non-corporate or corporate IT experience. -Any IT related certifications -Windows Active Directory administration such as creating groups, creating user accounts, modifying accounts and moving accounts. -Understanding of basic IT Support principles. -Experience of a customer facing role either in person or over the phone. -Ability to follow instructions and read technical documentation. -Proficient in the day-to-day usage of a Windows operating system. -Working Knowledge of IT hardware. -Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. -Working knowledge of installing software. -To be able to work in a busy team but still use own initiative to solve problems. -Ability to explain technical problems in a non-technical way to end users with limited IT knowledge. -Windows 11 troubleshooting. -Experience of 1st line support or working in a call centre -Ability to be able to multi-task and prioritise multiple tasks. -Excellent written and verbal communication skills. -The employee must frequently lift and/or move up to 10 pounds. -Basic SCCM knowledge. -Apple Mac Experience.

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About Jcb North America

-A leading manufacturer of heavy equipment, specializing in construction, agriculture, and industrial machinery. -The company’s portfolio includes backhoe loaders, excavators, skid steers, and telehandlers, all designed for various industries. -Serves a broad range of sectors, from heavy civil construction to agricultural machinery solutions. -Known for innovation, durability, versatility, and performance, with a strong focus on enhancing productivity on job sites. -Noteworthy projects include large-scale infrastructure developments, agricultural operations, and specialized industrial equipment supply. -Continues to lead in developing new technologies, with a commitment to providing high-quality solutions across sectors.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; candidates requiring sponsorship will not be considered.