Manager, Service Ops

Overview

Supervise service/maintenance ops, manage teams, safety, budgets, and project schedules.

Key Responsibilities

• labor forecasting
• safety audits
• material coordination
• field operations
• schedule management
• process improvement

Tasks

-Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies -Perform field safety audits, jobsite inspections, and develop site safety/logistics plans -Coordinate all material deliveries and issuing purchase orders -Lead the performance of field operations for all service/maintenance projects -Generate field leads and assist service sales representatives in selling upgrades and repairs -Conduct field education training ensuring that we create and maintain a safe working environment -Maintain project schedules and ensure deadlines are met -Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets -Develop action plans to address deficiencies regarding safety, callback rates, and technical support -Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job -Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery

Requirements

• microsoft
• bachelor's
• communication
• leadership
• teamwork
• self-motivated

What You Bring

-Ability to work in a highly team-oriented and dynamic environment -Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software -High school diploma or equivalent required; bachelor’s degree preferred -Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers -Need to be self-motivated and able to manage many simultaneous projects and responsibilities -Strong leadership skills and goal-orientated with strong time management and organizational skills

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Benefits

-Life insurance and disability coverage to protect you and your family. -Pursue your educational goals with our tuition reimbursement program. -A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program -Voluntary benefits, including options for legal, pet, home, and auto insurance. -Enjoy three weeks of paid vacation, along with paid company holidays -We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. -We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. -Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. -We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms