Office Assistant

Overview

Entry-level admin supporting office and field teams at Voda Cleaning & Restoration

Key Responsibilities

• billing
• crm tracking
• job scheduling
• project tracking
• record keeping
• customer service

Tasks

-Support billing, invoicing, and insurance documentation preparation. -Integrity: Handle customer and company information with care and confidentiality. -Manage and respond promptly to new leads, customer calls, and online inquiries. -People: Provide a welcoming and supportive presence for both staff and customers. -Provide excellent customer service as the first point of contact for clients. -Maintain organization of records, customer files, and job documentation. -Coordinate day-to-day office operations to support field staff and management. -Assist with job intake, project tracking, and closing documentation. -Assist in maintaining compliance with certifications, safety, and company policies. -Schedule jobs, balance technician calendars, and track progress in the CRM. -Teamwork: Collaborate effectively with technicians, management, and vendors. -Ensure company SOPs are followed across administrative and operational processes. -Communicate with vendors and assist with supply ordering as needed. -Answer and direct incoming calls in a professional and friendly manner.

Requirements

• crm
• office software
• organization
• teamwork
• communication
• detail

What You Bring

-Experience with CRM systems and office software (preferred). -Strong organizational and multitasking skills. -Ability to work independently and collaboratively in a team environment. -Excellent verbal and written communication abilities. -High attention to detail and follow-through. -Previous experience in office administration, scheduling, or customer service (preferred).

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Benefits

-Flexible schedule -Bonus based on performance -Training and Professional Development -Entry-Level Position with a Clear Path Toward Office Management -Vision insurance -Dental insurance -Opportunity for Growth and Advancement -Fast-Paced, Supportive Environment -Paid time off -Free uniforms

About Voda Cleaning & Restoration

-Began as a niche carpet and floor cleaning operation and grew into a full-service restoration company. -Combines routine cleaning with emergency water damage, mold mitigation, and odor removal, offering both immediate and long-term solutions. -Typical projects include flood response in homes and businesses, deep carpet cleaning, and hardwood floor restoration. -Franchisees benefit from a dual-revenue model: steady carpet and floor services plus high-margin insurance-paid restoration work. -Leverages proprietary scheduling, analytics, and marketing tech to support quick dispatch, customer tracking, and franchise growth. -Known for using eco-friendly, non-toxic cleaning methods. -Is the fastest-growing water restoration franchise in North America despite launching franchising just two years ago.

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