Sales Administrator

Overview

Support sales growth by handling quotations, orders, logistics, and admin tasks

Key Responsibilities

• order processing
• invoice issuance
• shipping verification
• inventory management
• record keeping
• customer support

Tasks

-Track Customer Complaints: Work closely with Service Team -Coordinate trade show logistics, including booking venues, arranging catering, and managing RSVPs. -Record Keeping: Maintaining accurate customer records and sales data ensuring they are up-to-date and easily accessible. -To help identify and undertake any other duties and responsibilities to improve the efficiency and quality of internal procedures and customer services. -End to End Order Processing: Handling sales orders, internal factory purchase orders and Issuance of sales invoices to Back-up Finance Team. -Comply with all company policies and procedures and maintain confidentiality of information relating to the company’s business and staff. -Customer Support: Answering customer inquiries, providing after-sales support, and resolving issues. -Communication: Coordinating with sales teams, other Lucy Electric departments, and customers. -Champion Sustainability agenda including CSR activities: Communicate with UK Team on sustainability agenda, ad hoc reports etc. Submit Emission Data report monthly. Arrange and lead the agenda for CSR activities based on Group’s requirement. -Provide general administrative support to managers and team members, including scheduling meetings, preparing documents, and managing correspondence. -Support Health & Safety: Fire Warden, First Aid, Attend H&S training, LIMS / Audit Report, monitoring of HIT Tickets. -Logistics: Verify shipping documents for all shipments co-ordinating with internal logistics teams and customers. -Assisting with Travel Arrangements, assist in planning and organizing company events, meetings, and team-building activities. -Inventory Management: Coordinate with vendors and service providers for office maintenance, supplies, and repairs.

Requirements

• ms office
• crm
• erp
• 3+ years
• problem solving
• communication

What You Bring

-Office Administration experience -Knowledge of local and international logistics processes -Excellent in MS Office -Problem-solving skills: Ability to identify and resolve issues efficiently. -Excellent communication skills: Both written and verbal, for interacting with customers and team members. -Familiarity with CRM Systems, preferably Microsoft D365 or similar -Customer service skills: Ability to handle customer inquiries and resolve issues professionally. -Knowledge of sales processes: Understanding how sales operations work is helpful -Familiarity with ERP Systems, preferably Oracle or similar -3+ Years within similar role preferred -Strong prioritisation, organisational and time management skills: Crucial for managing multiple tasks and meeting deadlines. -Attention to detail: Important for accurate order processing and record keeping. -Excellent reporting and documentation skills.

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About Lucy Electric

-Specializes in providing high-quality electrical distribution solutions. -Designs and manufactures equipment for medium voltage power distribution networks globally. -Recognized for expertise in automation, protection, and control technologies. -Serves energy, utilities, and industrial sectors with a diverse range of products. -Delivers reliable and innovative solutions designed to withstand the toughest environments. -Projects include advanced switchgear systems, network automation solutions, and tailored electrical products for large infrastructure projects. -Focuses on modernizing electricity grids and enhancing system reliability through smart grid solutions. -Operates globally, with key markets in the UK, Middle East, and Asia.

Sector Specialisms