Director of Technical Services

Overview

Lead technical service team, manage field ops, projects, and customer support.

Key Responsibilities

• technical support
• service operations
• project management
• technician training
• maintenance programs
• budget management

Tasks

This individual will lead a team of skilled field technicians, manage complex installation and maintenance projects, and ensure service operations align with Aquafinity’s standards of quality, safety, and customer satisfaction. The ideal candidate combines hands-on technical expertise with strong leadership and strategic operational management. The Director of Technical Service plays a key leadership role within Aquafinity’s Technical Services division, overseeing field operations, technician development, customer technical support, and project execution. -Identify opportunities for growth through enhanced service offerings and preventative maintenance programs. -Serve as the primary technical contact for customers, ensuring exceptional service and issue resolution. -Oversee day-to-day service operations, including scheduling, workload management, and field efficiency. -Support departmental budgeting, expense tracking, and revenue forecasting. -Lead, train, and mentor field service technicians, promoting a culture of safety, accountability, and continuous improvement. -Manage multiple installation and maintenance projects, ensuring timely completion and adherence to company standards. -Provide advanced technical support for internal teams and customers, including troubleshooting and training.

Requirements

• 15+ years
• bachelor’s
• erp
• leadership
• problem solving
• aquatic systems

What You Bring

-15+ years of experience in aquatics, technical service, or project management. -Bachelor’s degree in Construction Management, Engineering, or related field preferred. -Proficiency with ERP systems and project management tools. -Strong leadership and interpersonal skills with a proven ability to manage and develop teams. -Excellent communication, problem-solving, and organizational skills. -Expert-level knowledge of aquatic systems, pumps, motors, filtration, and water chemistry. -Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred (or ability to obtain within 6 months).

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Benefits

-Opportunity to lead a high-performing technical service team. -Career growth and professional development opportunities. -Competitive compensation and benefits package.

About Aquafinity

-unified four veteran regional firms into a single national aquatic-water treatment powerhouse. -Headquartered in Jupiter, FL. -offering equipment, chemicals, commissioning, maintenance and remote monitoring. -signature Q5® Water Quality Management Program and Global Pool Management system integrate software, automated controls, filtration, ozone/UV and heaters. -Backed by private-equity investors including Turning Basin Capital and Vigeo. -executed acquisitions like AES (2023), Duffield, Knorr and CES. -Typical projects span commercial pools, spas, water parks and industrial process water—featuring upgrades, energy-saving retrofits, chemical systems and 24/7 tech support. -Technicians are dispatched with GPS-enabled tablets, reinforcing its service-focus ethos with local expertise supported by national scale. -Despite scaling rapidly, the company maintains a hands-on approach to installation, training and upkeep.

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