Senior Sales Adviser

Overview

Drive new home sales, deliver exceptional customer service and support the sales team.

Key Responsibilities

• crm management
• compliance monitoring
• sales reporting
• market research
• showhome presentation
• mortgage coordination

Tasks

-To champion initiatives on going e.g. data force / mystery shop / customer service. -Provide expertise in the Company’s house types, specs, extras and procedures. -Match all Group schemes available to seek to secure the maximum possible sales, ensuring that all customers are qualified. -Be seen as a mentor to underperforming sites /Sales Advisors – to troubleshoot / offer solutions /work shadow. -To be a champion of Employee engagement- canvassing views of Sales Advisors and offering solutions. -Conduct local and market research, and competitor analysis in line with OFT guidelines in order to demonstrate up to date and extensive knowledge and awareness of the local area, amenities and current market. -Promote Group mortgage arrangements, including referral to IMA, managing transactions and ensuring timely completions. -To attend marketing events for coming soon sites/ and any events organised by Division. -Keeps up to date with new thinking including legislation, economic conditions and technology -Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on-site and off-site signage is maintained. -To research marketing potential as requested by Sales Manager. -Compile competitor reports on behalf of Sales Manager as requested. -Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service. -Maximise profits by achieving new home sales, as well as Extras to suitable clients in line with agreed targets e.g. legal completions, average selling price. -To champion group and divisional initiative’s / supporting any change implementation. -Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). -Contribute PR / marketing proposals to Sales Manager. -Apply a to date working knowledge of all legal requirements e.g. Consumer Protection from Unfair Trading (2008), CML, H&S, DPA and Consumer code. -To collate and share best practise across the Division and wider group. -Ensure full compliance with Sales and Marketing key processes, tools and approaches e.g. Prada, Single Sales Principle. -Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business. -Encourages and supports people in the team, sharing knowledge and best practice -Maintain effective relationships with relevant internal colleagues and external contacts, in particular, Sales Manager and Site Manager. -Ensure that all paperwork and site administration is up to date, and required reports are completed within deadlines. Provide weekly management internal reports and updates to line management. -To train new Sales Advisors – and mentor them on going until full Sales Advisor standard is achieved. -Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers -To deputise for Sales Manager absence e.g. holidays / rota days off – to attend meetings on behalf of their behalf, e.g. Divisional meetings / sales reporting/ staff challenges etc. -Effectively manage the CRM database, i-Sales as directed by your Sales Manager. -To handle complaints as requested by Sales Manager.

Requirements

• customer focus
• sales
• it literacy
• communication
• flexibility
• influencing

What You Bring

-Understands and acts upon customer needs to maintain Company reputation -Experience of delivering sales in a service environment e.g. housebuilding, retail, hospitality, banking, estate agency -Able to build relationships across functions, internally and externally -IT literate -Able to build commercial relationships -Capable of influencing others -Excellent communication skills -Flexible with working pattern, must be able to work weekends and bank holidays -Able to remain calm and controlled under pressure

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Benefits

-26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days) -Annual Medical Health Assessment -Enhanced Family Friendly Policies -Competitive Salary -Competitive Bonus Scheme -Choice of Flexible Benefits -Private Medical Cover - Single Cover

About Barratt Redrow

-A major UK homebuilder, known for its residential developments and large-scale projects. -Founded through the merger of two leading construction firms, creating a legacy of quality housing. -Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties. -Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability. -Has contributed significantly to UK housing supply, building thousands of homes annually. -Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods. -Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.

Sector Specialisms