Center Manager – Coworking (Facility & Community Operations)

Overview

Manage coworking operations, facilities, vendor relations, and member experience.

Key Responsibilities

• nps tracking
• revenue tracking
• compliance audits
• event planning
• asset management
• vendor management

Tasks

The Center Manager will be responsible for ensuring smooth daily operations of the coworking facility, maintaining high service standards, and fostering a positive member experience. This role involves overseeing facility upkeep, supervising vendor and housekeeping staff, managing member interactions, coordinating with internal teams, and supporting occupancy growth. The ideal candidate is organized, service-oriented, and capable of handling both operational responsibilities and community engagement with professionalism. -Track and improve member NPS; manage grievances, tickets, and SLAs. -Support occupancy goals with show-ready floors and prompt sales coordination. -Track center-level revenues (desks, meeting rooms, add-ons) and assist in collections follow-ups. -Zero critical non-compliances in monthly audits; timely closure of snags. -Maintain statutory compliances (fire NOC, lifts, FHCs, evacuation drills) in coordination with Projects/Compliance. -Plan and execute monthly community events, workshops, and partner activations. -Keep asset registers, stock levels, and calibration/inspection records updated. -Foster networking among members; promote upsells (meeting rooms, day passes, add-ons). -Coordinate minor fit-out changes, snag lists, and move-ins/move-outs. -Maintain an active community calendar and communication across channels. -Manage AMCs, vendor SLAs, and daily checklists; validate service quality before approvals. -Support site visits, walkthroughs, and handovers with the Sales team. -Drive preventive maintenance schedules; ensure 99%+ uptime of critical services. -Ensure zero-defect handovers with signed checklists and documentation. -Enforce SOPs for EHS, access control, visitor logs, and incident reporting. -Prepare MOMs for audits, walkthroughs, and vendor reviews. -Share daily/weekly MIS—occupancy, NPS, ticket TATs, expenses, and event ROI. -Log tickets, incidents, renewals, and occupancy updates on CRM/trackers. -Oversee housekeeping, security, HVAC, DG, Fire, Internet, and pantry operations. -Curate a welcoming front-of-house experience and ensure brand standards at all times. -Serve as the primary point of contact for members—onboarding, inductions, and renewals. -Ensure show-ready floors, accurate seating plans, and signage for prospects.

Requirements

• crm
• excel
• ticketing
• hvac
• graduate
• 2-5 yrs

What You Bring

Experience Required: 2–5 Years (Coworking/Business Center, Facility Operations, or Community Management Preferred) Closure Support (Fitouts/Transitions) -Proficiency with CRM tools, Google Sheets/Excel, and ticketing systems. -Willingness to work from the center and travel within Delhi NCR as needed. -Hands-on learning across member success, facility ops, and community building. -99% uptime for critical utilities (HVAC, power, internet). -Strong stakeholder management with vendors, members, and internal teams. -Graduate in Hospitality/Business/Facility/Operations. -Excellent communication, conflict resolution, and service orientation. -2–5 years of experience in coworking/business centers, facility ops, or community management. -Working knowledge of building services (HVAC, DG, Fire, Networking basics). -Exposure to design-build handovers, launches, and process improvement projects. -90%+ member satisfaction/NPS; ticket FTR within SLA (e.g., ≤24 hrs for L1 issues).

People Also Searched For

Benefits

Growth Potential -Progression to Senior Center Manager or Cluster Manager based on performance. -Competitive fixed monthly salary. -Performance incentives and on-duty meal/travel allowance for official tasks. -Meeting room/utilization and add-on revenue growth (month-on-month). -Opportunity to lead multi-site operations and enterprise client centers. -Transparent, growth-oriented culture with SOPs and training support.

About zo space coworking and managed offices

Nope

Sector Specialisms