Associate Technical Account Manager

Overview

Assist clients with Yardi software setup, troubleshooting, and ongoing support via phone and email.

Key Responsibilities

• software support
• implementation
• client training
• troubleshooting
• client communication

Tasks

-Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone. -Champion client success by sharing relevant product features, best practices, and personalized guidance. -Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients. -Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions. -Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.

Requirements

• bachelor's
• yardi
• technical support
• troubleshooting
• problem solving
• adaptable

What You Bring

-Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience. -A proactive problem-solver with a strong customer-focused mindset. -Adaptable and flexible; you thrive in fast-paced, ever-changing environments. -A quick learner who embraces new tools, technologies, and concepts. -Naturally organized and able to prioritize tasks with clarity and confidence. -Skilled at building strong relationships and earning trust with clients. -Comfortable providing live support via phone and email, confidently troubleshooting technical issues. -Familiarity with property management or real estate software, particularly Yardi. -Hands-on experience with technical support and application troubleshooting.

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Benefits

-Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

About Yardi

-Evolved into a global software leader for real estate management. -Privately owned and headquartered in California, expanded into over 40 offices worldwide. -Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties. -Fuelled growth through strategic acquisitions such as PropertyShark. -Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management. -Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users. -Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

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