Information Technology Helpdesk Technician

Overview

Resolve IT help desk tickets and provide hardware/software support

Key Responsibilities

• it policy
• help desk
• ticketing
• ticket resolution
• user training

Tasks

-Adhere and enforce Parkhill IT Policy. -Answer and field Help Desk calls. -Enter new solutions in Help Desk ticketing system. -Complete Help Desk tickets in a timely manner. -Train computer users.

Requirements

• it experience
• bachelor's degree
• technical certifications

What You Bring

-Past experience and/or training with Information Technology. -Bachelor's degree in related discipline from four-year college or university. -Technical certifications in related discipline preferred but not required.

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Benefits

-Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill. -Asset checkout and maintenance. -Competitive Benefits: up to 80% of medical premiums*, FSA for dependent care, HSA contributions, employer 401k contribution, short/long term disability coverage, performance bonuses. -Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays. -Well-Being: mental health care, culture committees, wellness programs, charitable giving match.

About Parkhill

-With decades of experience, the company provides innovative solutions to complex infrastructure challenges. -Parkhill’s diverse portfolio includes large-scale projects in energy, buildings, commercial, and residential spaces. -Known for its technical expertise and commitment to quality, Parkhill excels in solving intricate design and engineering problems. -The company’s work spans across both public and private sector projects, making a tangible impact on communities and industries worldwide. -Parkhill is renowned for its strong client relationships and a collaborative, multidisciplinary approach to every project. -In addition to its core services, Parkhill also specializes in utility infrastructure, water resources, and transportation projects.

Sector Specialisms