Leasing Professional - Comstock

Overview

Leasing professional handling tours, applications, renewals & resident relations.

Key Responsibilities

• resident onboarding
• unit inspection
• software updates
• marketing support
• customer service
• lease administration

Tasks

-Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in. -Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed. -Keep associated resident management software up to date, including rent charges, occupants, lease dates, and other data in a timely manner. -Support the community's overall marketing and leasing efforts, including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing. -Provide excellent customer service to all residents, prospects, and guests. -Follow the community’s established policies regarding concessions, specials, and all other marketing programs. -Properly maintain all resident files per the Company’s policy, including daily cloud filing. -Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies. -Participate in the success of all resident events, community programming, and local/non-profit programs. -Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results. -Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touching up clean units as needed. -Work collaboratively and respectfully with peers, other team members and departments. -Accurately record all traffic information daily. -Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to de-escalate and resolve concerns. -Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments, and other general office duties as assigned. -Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit, and move-in process. -Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance. -Maintain a satisfactory closing ratio and shop program score related to the Company’s goals and expectations. -Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications. -Inspect apartment homes before residents move in, ensuring apartments are ready. -Assist with administering lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.

Requirements

• ms office
• legal work
• customer service
• sales experience
• high school
• communication

What You Bring

-Must be legally qualified to work in the U.S. meeting I-9 guidelines. -Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook). -Successful completion of background check and drug screen required. -Must be able to speak, read and write English in a manner sufficient to carry out duties. -Must be 18 years of age or older. -Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred. -Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. -High school education or equivalent required. -Excellent written and verbal communication skills.

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Benefits

-3 weeks of paid time off each year. -Over 90% company paid medical benefits for employee coverage. -Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee. -Employee assistance program (EAP) with 24/7 counseling services. -Discretionary bonus programs. -Company-sponsored industry training and certifications. -Healthcare and dependent care flexible spending accounts. -Company paid life insurance, AD&D and long-term disability benefits for employee coverage. -100% company paid dental and vision benefits for employee coverage. -Up to 12 paid holidays each year. -Best-in-class voluntary insurance benefits.

About Devco Residential Group

-Founded with a vision to redefine urban living through innovative development. -Focuses on creating vibrant residential communities and mixed-use developments. -Expert in transforming underutilized spaces into thriving, sustainable communities. -Operates across key metropolitan areas, with a strong emphasis on community-centric designs. -Projects span across residential, commercial, and retail spaces, blending functionality with style. -Known for its expertise in urban development and building spaces that foster connections. -A trusted partner in creating spaces that enhance lifestyles and promote long-term value.

Sector Specialisms

Security Clearance

-successful completion of background check and drug screen required.