Researcher

Overview

Research current construction projects via phone, internet and other sources to provide data insights

Key Responsibilities

• project research
• workload management
• relationship building
• crm interaction
• kpi achievement

Tasks

-Researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate opportunities for our customers -Managing your own workload to ensure project information is current, correct and delivered on time to meet department expectations -Building relationships with contacts within the construction industry -Interacting directly with clients through our internal CRM systems to answer queries on construction information -Achieve KPI measures around project volume and quality of data gathered

Requirements

• crm
• ms office
• telephone
• organisational
• resilience
• kpis

What You Bring

-An excellent telephone manner -Excellent organisational and time management skills -Effective Communicator -Experience of using CRM systems -Proficiency in MS Office, including Word, PowerPoint, and Excel or similar -Resilience and strong work ethic -Desirable, but not essential, a minimum of 2 years' experience in an inbound or outbound calling role, this could be in a contact centre, customer service or similar -Dedication and commitment to producing consistently high-quality output -Active listener -Ability to work towards and achieving KPI's

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Benefits

-Hybrid working for everyone -Pension and Life Assurance -Day off for your birthday -Purchase extra holidays -Great company culture that offers professional development, training and regular social events -3pm finish on a Friday -Volunteering days -25 to 30 days holiday

About Infopro Digital

-Began with a mission to deliver targeted information and software to professional communities. -Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents. -Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows. -Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution. -Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.

Sector Specialisms