Level 2 IT Support Engineer

Overview

Provide L2 IT support, handle escalations, deploy devices, and assist projects for EMEA users.

Key Responsibilities

• 2nd-level support
• laptop imaging
• servicenow
• os rollout
• onboarding
• issue escalation

Tasks

-Handling issues and challenges that have been escalated from Level 1 support. -Delivering second-level support for desktop, applications, mobile platforms and network issues to users in multiple locations. -Collaborating in the seamless onboarding of new hires via our well-established process, by setting them up with the necessary technology for success. -Promptly escalating complex technical problems to 3rd level support as needed. -Preparing laptops using scripts, imaging solutions, InTune, Autopilot and documentation provided by IPS. -Contributing to IT and business projects. -Efficiently sorting, managing, and addressing technical support requests through our Service Now Helpdesk system. -Assisting the broader business with ad-hoc requests related to data security and ICT policies. -Supporting the rollout of Desktop OS and applications, including testing and documentation.

Requirements

• detail-oriented
• organizational
• time management
• certifications
• 2 years

What You Bring

-Detail-oriented, with strong organizational, time management, and prioritisation capabilities. -Industry certifications are a plus. -Up to two years of direct experience in a similar role.

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About Ips-Integrated Project Services

-Founded with the vision of delivering exceptional project solutions, the company is a trusted partner in the global construction and engineering sector. -From concept to completion, the company offers comprehensive services across various industries, including industrial, energy, infrastructure, and commercial sectors. -The company has a rich history of delivering large-scale, complex projects, with a focus on high-quality standards, safety, and sustainability. -Specializing in end-to-end project delivery, the company ensures that projects are managed efficiently, from initial planning through to construction and commissioning. -Notable for its ability to handle both small-scale and large-scale ventures, the company is recognized for its expertise in managing projects for major players in energy and industrial markets. -The company's deep technical expertise allows them to bring innovative solutions to life, working across sectors like nuclear, water resources, and heavy civil engineering. -With a solid track record in the design and build of cutting-edge facilities, the company stands out for its dedication to technical excellence and client satisfaction.

Sector Specialisms