Resident Services Coordinator

Overview

Implement and manage resident services programs, assess community needs, and coordinate support.

Key Responsibilities

• program design
• community assessment
• referral coordination
• data reporting
• partnership management
• service delivery

Tasks

-Promote and educate on financial stability, housing stability and healthy community integration which may be accomplished through collaboration with property management, field staff and third-party providers -Represent Linc Housing at local collaborative networks, be present for events, greeting residents, and working with parents, seniors, and children -Oversee work performance of interns and volunteers as identified for specific sites; provide training as needed to deliver services and resolve issues. -Design, market, and provide programs and services that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages -Contact and provide referrals to outside agencies -Report monthly activities and expenditures, prepare written reports and correspondence on program impact, and update data systems as needed -Engage in a community assessment process, including surveying residents and identifying community assets and partners -Provide supportive services to include benefits counseling and advocacy, mental health care and support for physical health care as well as substance abuse services. -While performing the duties of this job, the employee may be required to stand, walk, reach with arms and hands, climb stairs, stoop, kneel, and sit and use a keyboard -Provide services to residents operating under an effective service delivery philosophy and uses a core set of principles to drive an approach that provides flexible services and support to all residents -Work in collaborative and productive partnerships with staff, property managers, third party providers and residents to implement programs and services -Coordinate and implement programs and services that meet the needs of the residents both directly and through partnerships according to Linc Housing’s Resident Services model

Requirements

• adaptability
• travel
• lifting

What You Bring

-Work is performed in an office environment and in the community, under pressure and requires the ability to quickly adjust to changing priorities and demands -Travel by various modes of private and commercial transportation within the region may be required -May be required to lift up to 10 pounds

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About Linc Housing

-A nonprofit real-estate developer, specialized in creating affordable urban communities. -Utilizes diverse financing methods, including tax credits, public grants, loans, and public-private partnerships. -Develops new constructions, acquisitions, redevelopments, and repurposes vacant buildings for supportive housing. -Focuses on residential, supportive, and senior housing, often featuring community resources and case management. -Notable projects include the 51-unit Seaglass in Compton, the 87-unit North Harbor in Anaheim, and scattered-site developments. -Provides wrap-around services such as health, employment support, youth programs, and essentials kits for unhoused residents. -Committed to ambitious growth and development, with projects targeting diverse resident needs, including families, seniors, and those exiting homelessness.

Sector Specialisms