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Johnson Controls

Forecasting and Planning Analyst

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Johnson Controls

Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.

Design and manage staff schedules using forecasting and analytics to optimize service delivery.
10 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Manchester, England, United Kingdom
Hybrid
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role

Description

wfm tools
capacity planning
forecasting
supply modelling
skill management
resource planning
  • Lead governance meetings and collaborate with stakeholders to align planning with business needs
  • Monitor staff adherence and escalate shortfalls with data-driven solutions
  • Conduct ongoing short-, mid-, and long-term forecasting reviews to ensure accuracy and responsiveness
  • Share responsibility for capacity planning and supply-demand modelling
  • Provide commentary and version control on all planning inputs and variances
  • Manage agent skill profiles to meet SLA requirements
  • Maintain and update WFM tools, ensuring data quality and agent setup integrity
  • Optimise offline activities and manage daily/weekly resource plans with insightful analysis

Requirements

excel
telephony
wfm
problem solving
analytics
operations
  • Effective team collaboration and communication skills
  • Familiarity with telephony systems (NICE, AWS, Avaya)
  • Advanced Excel capabilities
  • Excellent problem-solving and decision-making abilities
  • Proficiency in WFM tools (NICE, Verint, Alvaria, EG Solutions)
  • Own schedule management, including shift releases, holiday allocation, and scenario modelling
  • Strong analytical skills with experience in regression/propensity modelling across multichannel environments
  • 2+ years’ experience in operations (contact centre, back office, or field) or 12+ months in external resource planning

Benefits

  • Pension plan (up to 7% employer match)
  • Competitive Salary: Reflecting your skills and experience
  • Free Onsite Parking: Hassle-free commuting
  • Dress Down Fridays: Casual attire to wrap up the week
  • Generous Leave: 25 days annual leave + Bank Holidays
  • Comprehensive Benefits:
  • Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
  • Career Development: Extensive growth and advancement opportunities
  • Referral scheme
  • Employee assistance program
  • Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
  • Life assurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
  • Pioneered the electric thermostat, launching the building controls industry.
  • Evolved into a global leader in smart building systems through over a century of innovation.
  • Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
  • Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
  • Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

  • N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
  • Includes diversity targets in senior leaders’ performance metrics tied to compensation.
  • Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
  • Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

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