Housing Officer

Overview

Manage housing allocations, tenancy support and property maintenance for vulnerable residents

Key Responsibilities

• safety management
• void referrals
• tenancy advice
• occupancy targets
• repair reporting
• maintenance coordination

Tasks

-Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately -Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let -Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement -Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections -Liaise with external stakeholders to deliver an effective referral pathway into the service/properties -Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits -Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing -Participate in team meetings, attend regular supervisions and reflecting practice sessions -Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures -Prepare files and case notes in readiness for court -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc -Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant -Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy -Produce reports and other written documentation as required to support housing management delivery -Monitor and assist in maintaining health and safety requirements standards -Assist schemes in daily operational tasks, including answering phones and working on Reception, as required -Maintain and update clear, accurate and strength-based records on the appropriate digital platform -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely -From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager -Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements -Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required -Allocate properties ensuring customers meet the criteria, affordability and required landlord checks -Carryout administrative tasks to support efficient running of the service -Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers -Use the Lone Worker system as and when necessary -Work directly with customers to monitor or reduce issues of anti-social behaviour within the service -You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours

Requirements

• housing management
• benefit systems
• it skills
• housing regulations
• care support
• incident resolution

What You Bring

-Experience of working within housing management -Demonstrate initiative and confidence to make and act on decisions -You will be required to travel to different properties within the defined area as and when required -Experience of working within house management -Knowledge of current benefit systems -Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results -Competent administrative and IT skills (to be able to produce reports and other communications) -Experience of working within a care & support environment -Knowledge of Housing regulations -Previous experience in positively resolving incidents -An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs

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Benefits

-28 days holidays plus bank holidays (pro rata) -Investment in your learning, personal development and technology -Flexible working options available -Competitive pay & generous pension -Deliver your role in line with Riverside company values – “Our Riverside Way”

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-riverside will not sponsor any visas; the sponsorship licence is being surrendered.