Reservations Group Rooms Coordinator

Overview

Handles group reservations, coordination, and guest service for Pier Sixty‑Six Resort.

Key Responsibilities

• reservation input
• billing setup
• deposit management
• guest communication
• system updates
• group block

Tasks

-Set up proper billing accounts and process advance deposits. -Monitor group cut-off dates and review with Sales or group contact. -Input manual reservations into the system when necessary. -Monitor and respond to group guests and meeting planners’ emails in an appropriate manner. -Resolve guests’ complaints, ensuring guests satisfaction. -Review group resumes and convey all pertinent information in the system to appropriate personnel. -Maintain complete knowledge of correct maintenance and use of all equipment. Use equipment only as intended. -Monitor and maintain cleanliness, sanitation and organization of assigned work areas. -Attend all meetings pertinent to groups, Pre-Con, GRC, etc -Input group rooming list. -Describe room accommodations and all amenities. -Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. -Take group reservation calls and make reservations in an efficient and customer focused manner to achieve high level guest service. -Work closely with the front desk to ensure that special guests requests are handled appropriately and consistently. -Initiate deposit refunds or apply penalty when necessary. -Access guests’ history records to best service guests; maintain accurate information in guest history files. -Input correct information into proper fields to inform other departments of pertinent information (i.e., comments, alerts, guests’ messages). -Access all functions of the computer system. -Ensure accuracy of all details for group reservations entered into Infor HMS by overseeing checks and balances. -Verify all reservation information with caller to ensure accuracy. -Obtain all designated information to book a reservation. -Create individual files and group master’s with designated information for each group received from Sales department. Update changes received from Sales. -Process all group reservation requests, changes and cancellations. -Access guests’ history records to best service guests, maintain accurate information inn guest history files. -Explain deposit and cancellation policies to callers, assign confirmation/cancellation numbers and relay such to caller. -Set up group room blocks in the system. Book group reservations against the room block.

Requirements

• forbes
• microsoft office
• reservations
• group sales
• customer service
• detail-oriented

What You Bring

-Luxury hospitality experience and knowledge of Forbes Travel Guide or Leading Quality Assurance standards. -Strong attention to detail and organizational skills. -Ability to thrive and succeed in a fast-paced, demanding work environment. -Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the role's demands. -Strong computer skills including proficiency with Microsoft Office software suite. -People Person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service. -Excellent communication and customer service skills; read, write and speak English fluently. -Ability to work as a team-player and accept assignments from multiple individuals. -Professional appearance is required. -Previous experience in reservations or group sales in the hospitality industry preferred. -Ability to use office equipment in an efficient and effective manner. -Ability to multitask and prioritize and organize. -Able to type 35 w.p.m. -Ability to read and comprehend instructions and create correspondence and memos.

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Benefits

-Complimentary room nights at CoralTree Hospitality managed properties -Group medical, dental, vision, life, and disability benefits -Participation in a 401(k) plan with a company match -An employee assistance program -Complimentary team member meals -Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement -Paid time off/sick time

About Pier Sixty-Six

-Born in the 1950s as a Phillips 66 fuel dock, it evolved into a mid‑century icon with a rotating rooftop lounge. -Perched on 32 acres by the Intracoastal Waterway, its tower reshaped Fort Lauderdale's skyline. -Reopened in early 2025 following a $1 billion transformation into a luxury resort. -Features one of Florida’s largest superyacht marinas with 164 slips and 5,000 ft of dockage. -Offers a historic rotating Pier Top lounge and a marina foreign‑trade zone. -Managed by CoralTree Hospitality, blending nostalgic charm with contemporary luxury and waterfront lifestyle.

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