End User Support

Overview

Provide hands‑on IT hardware/software support and ticket resolution for customers.

Key Responsibilities

• testing protocols
• system support
• troubleshooting
• ticket management
• asset management
• system design

Tasks

-Ensuring protocols are followed for checking and verifying software and hardware to ensure products are tested effectively. -Supporting IT hardware and software systems to ensure functionality, reliability and performing and monitoring performance. -Troubleshooting and resolving software, hardware problems as they arise to ensure a swift resolution. -Navigating workload ticketing system (Service Now) and resolving tickets in order of urgency through efficient prioritization. -Maintaining asset database (CMDB) / User Account & Access Management support. -Working with other teams to ensure software and hardware systems are designed to support organizational goals

Requirements

• analytical
• bachelor's
• technical support
• teamwork
• detail‑oriented
• flexibility

What You Bring

-Be of an analytical mindset with a proven ability to resolve problems and identify solutions -Have a related Bachelor’s Degree or demonstrate equivalent professional certification -Be able to be flexible to cover multiple time-zones based on needs of projects -Be able to collaborate and work productively as part of a team -Demonstrate good experience of technical support in a customer facing role -Please discuss your preferred working patterns with the recruiter during the process (8am to 5PM – required to travel to Jurong Island weekly ones) -Be self-motivated to deliver deadlines with minimal supervision -Be able to build relationships with people of all levels of seniority and backgrounds -Have great attention to detail, experience in tracking multiple sources of information and data points -Only PR or citizen of SG will be considered.

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Benefits

-Tailored financial programs -Contemporary work-life balance policies and wellbeing activities -Safety net of life insurance and disability programs -Comprehensive private medical care options -Additional elected or voluntary benefits

About Baker Hughes

-Specializing in oil and gas exploration, drilling, and production, the company has a history of pioneering new technologies. -Notable for innovations like the world's first automated drilling system, the company has been at the forefront of optimizing energy operations. -The company is integral to major global projects, from large-scale energy exploration to developing critical infrastructure. -Has built a reputation for solving complex challenges, with a focus on safety, efficiency, and sustainability. -In recent years, the company has expanded its portfolio to include digital solutions, automation, and advanced analytics. -Has contributed significantly to global energy transitions, developing cutting-edge solutions for energy efficiency and sustainability.

Sector Specialisms