Application Support Assistant

Overview

Support MUFG Corporate Markets applications, handling incidents, requests, and BAU tasks.

Key Responsibilities

• root cause
• production support
• monitoring alerts
• incident management
• service requests
• documentation

Tasks

-Carry out root cause analysis following incidents -Maintain, support and protect the production environments through monitoring, technical support and continuous improvement -Engage with the business teams to understand issues and problems, clarify and confirm requirements and resolve service requests and incidents -Complete daily BAU activities, including user administration, system account adjustments, certificate production support and error log monitoring, all within set timescales -Proactively identify, create and maintain appropriate monitoring alerts and dashboards to ensure full application and system coverage -Ensure process, best practice, system and application support standards are consistently applied and consistently improved upon -Assess and contribute to the prioritisation and technical analysis of problem Management and Continuous Improvement activity -Carry out incident investigation and resolution, using the incident management tool and following ITIL best practice -Process service requests in a timely and orderly fashion ensuring processes are followed at all times -Participate in peer review for changes and provide guidance to peers on standards -Thoroughly document processes to ensure skills are distributed across the team and department

Requirements

• application support
• cloud
• financial services
• communication
• problem solving
• proactive

What You Bring

-Flexibility and the ability to manage your workload in order to meet deadlines -Previous IT Application Support experience -An understanding of cloud technologies -An ability to think laterally and apply previous experience to new problems -The ability to work alone or as part of a delivery team, with the resourcefulness to get over problems and establish clarity -Experience within the Financial Services industry -An ability to be proactive and adapt to any given task, dependent on business needs -The knowledge and practicality to identify and correct errors and learn from mistakes to prevent any future reoccurrence -Excellent verbal and written communication skills, with proven interpersonal skills and an ability to build and maintain relationships with a variety of stakeholders

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About Link Group Ltd

-provides sustainable and affordable housing solutions with a focus on quality and community well-being. -specializes in residential property services, including social housing management, repairs, and maintenance. -manages diverse housing portfolios across the UK, ensuring a high standard of living for tenants. -has built a reputation for innovative property management, integrating technology to enhance operational efficiency. -continues to explore new ways to address housing needs in a rapidly changing market.

Sector Specialisms

Security Clearance

-successful applicants will be required to complete background screening prior to commencement of employment.