Membership Concierge Manager

Overview

Manage membership operations, member engagement, and staff at Poodle Room.

Key Responsibilities

• lead generation
• payments issue
• event planning
• member outreach
• feedback collection
• behavior documentation

Tasks

-Tracking down sales leads, and turning prospective members, into official members and Contribute to achieving Membership acquisition targets. -Collaborate as needed to resolve issues related to cards, payments, or applicant paperwork. -Actively contribute to the development and execution of the members' events program, ensuring well-planned and communicated events. Facilitate members' involvement in hosting or assisting with events and suggest new event formats -Maintain a visible presence in the club, serving as the 'face' of Poodle Room to members. Introduce yourself to new members, explain your role, and encourage them to reach out if needed -Collect feedback on club developments, service levels, facilities, and member perceptions. -Monitor member resignations, noting reasons and reaching out directly when appropriate. -Take a central role, under the guidance of the Head of Membership, in the maintenance and management of a robust and diverse membership committee spanning various creative industries and geographic locations. -Educate Poodle Room management and staff on generating applications from potential new members and identifying new members. Ensure their suggestions are processed through committee meetings. -Participate in local creative and club scenes, events, parties, launches, and social settings to build contacts, network, and raise awareness about the club, its facilities, your role, and how potential new contacts can join. -Implement a process for club staff to document instances of inappropriate member behavior or undesirable guests regularly. Evaluate these members at renewal time to determine their impact on the club.

Requirements

• 2+ years
• leadership
• planning
• microsoft office
• management
• communication

What You Bring

-2+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation -Leadership skills to motivate and develop staff and to ensure accomplishment of goals -Able to set priorities, plan, organize, delegate, and control -Daily use of the Microsoft Office Suite, and other systems -2+ years Management experience -Strong written and oral communication skills

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Benefits

-Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the

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