Dispatch Coordinators

Overview

Coordinate field engineers' schedules to meet SLA service delivery efficiently.

Key Responsibilities

• installation planning
• work allocation
• performance reporting
• system maintenance
• compliance monitoring
• client liaison

Tasks

-Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for. -Support the field teams achieving installations in line with the SLA’s through effective planning & scheduling. -To ensure the accurate completion of all documentation required to report field service performance. Provide relevant reports as requested. -Monitor and move work between operatives to achieve maximum optimisation. -Organise engineer’s activities to ensure the assignment, issue and ongoing monitoring of work occurs as efficiently as possible. -Develop effective relationships with Area Managers ensuring an effective service to both internal and external customers. -Ensure compliance to standards and processes through regular debrief process with field service engineers. -Promote H&S standards ensuring compliance with statutory and company requirements. -Avoid potential work failures by liaison with client customers -Answer and action any queries or requests received from the client. -Ensure all jobs are accounted for and closed by the end of the day -Updating and housekeeping of an internet based client system

Requirements

• microsoft office
• customer service
• teamwork
• time management
• detail oriented
• communication

What You Bring

-The ability to remain calm under pressure and maintain high standards at all times. -Experience working in a similar role would be advantageous -Good organisation and time management skills. -Ability to work as a team member, promote team spirit and share ideas. -Numerate and literate, ability to interpret data and report outputs and actions accurately. -Able to demonstrate a strong customer service focus, setting the expectations for the team. -The ability to multitask, to a high standard with exceptional attention to detail -Strong communication skills, both written & oral. -Able to demonstrate process driven outcomes. -Understanding of Microsoft office i.e. Excel, Word etc. -Strong interpersonal skills, ability to build effective working relationships. -The ability to work without supervision. -Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads.

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Benefits

-Cycle to work scheme -Company Pension scheme -Flexible with working hours -20 days’ holiday plus statutory bank holidays -Competitive PAYE Salary -Excellent career progression opportunities

About Kelly Group

-Founded with a vision to deliver top-tier staffing and recruitment services across diverse sectors. -Kelly Group has a legacy of connecting skilled professionals with leading projects worldwide. -Specializes in a broad range of sectors, ensuring highly tailored solutions for both clients and candidates. -With a diverse portfolio of projects, Kelly Group has been integral to significant infrastructure and energy developments. -The company prides itself on its ability to provide adaptable and scalable workforce solutions. -Over the years, Kelly has earned a reputation for quality, reliability, and innovation in its staffing practices. -Kelly Group has been actively involved in projects that span from government initiatives to large-scale private sector developments. -The company’s deep expertise in industries like energy, water, and civil infrastructure is a key differentiator in the market.

Sector Specialisms