Supervisor

Overview

Supervise reactive repairs and planned maintenance for social housing properties.

Key Responsibilities

• reactive maintenance
• system reporting
• asset management
• resource allocation
• out‑of‑hours
• client liaison

Tasks

-Lead and support a team of operatives, providing guidance, coaching, and performance management -Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery -Enforce HR policies including attendance, conduct, and grievance procedures -Ensure all activities reflect company values and maintain a professional image at all times -Supervise day-to-day delivery of reactive maintenance works across occupied properties -Provide cover for other supervisors during absence or peak periods -Use system reports to track performance, resource deployment, and asset condition -Act as, on a rota basis, a point of escalation for our emergency Out of Hours service -Oversee material usage and procurement to ensure cost-effective operations -Monitor and maintain company assets including vehicles, tools, PPE, and van stock -Monitor progress of works, resolve issues, and ensure resident satisfaction -Attend toolbox talks, training sessions, and formal company meetings -Ensure full compliance with Health & Safety regulations, COSHH, and company procedures -Allocate resources and operatives effectively to meet service targets and contractual obligations -Manage work schedules and priorities to minimise disruption to residents -Ensure all works are completed safely, efficiently, and to required quality standards -Assist with budget control, forecasting, and identifying operational efficiencies -Support contract mobilisation, compliance audits, and service improvement initiatives -Identify training needs and coordinate development opportunities for team members -Act as a key point of contact for residents, ensuring professional communication and issue resolution

Requirements

• driving licence
• people management
• h&s
• city guilds
• schedule rates
• maintenance supervisor

What You Bring

-Full, valid UK driving licence -Effective people management with the ability to lead, mentor, and develop teams -Decisive decision-making under pressure -Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities -Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance -Strong understanding of Health & Safety regulations, including COSHH -Problem-solving mindset with a results-driven approach -City & Guilds or equivalent in a relevant trade discipline -Excellent interpersonal and communication skills -Working knowledge of Schedule of Rates -Ability to negotiate and influence across teams and stakeholders -Strong customer focus and commitment to service excellence -IT literate with confident oral and written communication skills -Strong planning and organisational abilities -Experience delivering planned and reactive maintenance in occupied properties

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Benefits

-Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. -Company Van, Fuel Card, and Uniform -25 days annual leave plus bank holidays

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship offered; candidates must have uk work entitlement.

Security Clearance

-all roles are subject to relevant background, identity and security checks before employment.