General Manager

Overview

Oversee operations, finances, tenant relations and staff for a large downtown mixed‑use property.

Key Responsibilities

• energy management
• budget forecast
• tenant relations
• security planning
• facility inspection
• esg compliance

Tasks

-Review consumption trends regularly with operations staff -Respond to tenant inquiries and effectively communicate with tenants with regard to property policies and procedures and special operational problems or activities -Provide information for the capital budget for discussion with the Director of Asset Services -Ensure that the marketing plans for the centre as developed by the Marketing Director and the Retail Property Manager are executed effectively -Maintain a program to effectively conserve energy, control utility costs and retain a current billing position on energy charges to all tenants -Initiate, organize, conduct and participate in community and charitable events that involve the building, its tenants or tenant employees -Inspect property on a daily basis, noting and implementing correction of all deficiencies -Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling -Develop proper strategies to meet cash flow objectives -Oversee the development and effectiveness of key direct reports: Retail Property Manager, Office Property Manager, Senior Administrative Assistant, and liaise with Operations Manager, Security Manager, Project Manager and Leasing staff. -Develop and maintain a program to foster positive tenant relations -Maintain a safe and secure environment, minimize security incidents and ensure that all incidents or accidents which occur on the property are handled in accordance with established procedures -Develop and manage the Annual Budget -Forecast revenue and expenses for the property -Develop in conjunction with the Security Manager, an appropriate property specific security plan -Monitor monthly financial statements: all utility expenses and recoveries, real estate taxes and recoveries, etc. -Monitor the Promotion Fund budget and ensure adherence to the marketing plan -Implement an ongoing program to build first line supervisory skills, develop and mentor staff -Coordinate with the Director of Asset Services the completion of each year’s approved items within budget -Develop proper relationships with town, city or provincial agencies and departments as well as local charitable organizations that have jurisdiction over, or are involved with the property -Direct an aggressive effort aligning both the company’s and the property’s goals to minimize accounts receivable balances -Identify opportunities for greater efficiency and productivity, research and recommend alternative actions -Liaise with Project Manager for tenant coordination, tenant construction and property renovations in accordance with Landlord’s Tenant guideline package and requirements -Keep abreast of new developments and industry standards and practices for efficient building operations by attending industry events and participating in company or industry committees -Respond promptly to all insurance recommendations and take appropriate action to minimize the risk of serious property damage -Ensure implementation of and on-going compliance with all governmental and corporate programs and policies such as: risk management, preventative maintenance, environmental programs, worker’s compensation, employee safety and other programs (as developed) -Create an environment in which tenants adhere to property operating rules through a program of education and voluntary compliance -Liaise with Operations manager to achieve and maintain ESG designations such as LEED, Wired Score, and Well. -Prepare and present (where required) formal updates to owners and monthly status reports for review by clients and senior management -Liaise with Operations Manager to develop and implement preventative maintenance, housekeeping, landscaping and repair programs -Coordinate effective interviewing, employment, training, performance appraisal, wages and salaries, and termination of personnel -Organize and participate in volunteering or charitable events where the staff have the opportunity to support the community

Requirements

• alberta license
• property management
• business degree
• cpm
• word excel
• leadership

What You Bring

-Must have a valid Alberta Real Estate License or achieve a license within 6 months of employment -Minimum 5 years property management experience -Business Degree, Diploma or equivalent supplemented with courses in property management -CPM, RPA, CSM or equivalent designation is preferred -Relationship/Leadership Skills - Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, tenants and the public; able to partner with clients to meet client needs; self-motivated, professional and flexible; able to motivate, empower and coach/counsel staff in the achievement of performance goals; able to exercise discretion and confidentiality -Computer Skills - Advanced knowledge of Word and Excel -Organizational/Multi-Task Skills - Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing client needs and deliver successful results within agreed upon timeframes; detail oriented and accurate -Decision Making Skills - Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

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